Enterprise Relationship Manager
Experience: 15-20 Years
Location: Ahmedabad
Work Mode: Remote
Department:
Strategic Partnerships & Enterprise Relations
Qualification:
Bachelors degree in Business, Engineering, Management, or related field (MBA preferred).
Role Summary:
- We are seeking a highly experienced Enterprise Relationship Manager to independently lead and manage strategic enterprise client relationships for a technology product organization.
- The role involves owning key enterprise accounts, driving product adoption across client organizations, ensuring customer success, and building long-term strategic partnerships with CXO-level stakeholders.
- The individual will act as a trusted advisor to enterprise clients, ensuring maximum value realization from the product ecosystem while driving retention, expansion, and strategic account growth.
Key Responsibilities:
- Independently own and manage enterprise client relationships.
- Serve as the primary point of contact between enterprise clients and internal leadership teams.
- Drive adoption, engagement, and long-term success of the product within client organizations.
- Build and maintain strong CXO-level relationships as a trusted strategic advisor.
- Conduct regular business reviews, value realization sessions, and executive-level presentations.
- Identify upsell, cross-sell, and expansion opportunities within enterprise accounts.
- Handle escalations and ensure timely and effective resolution of client issues.
- Collaborate closely with Product, Engineering, Implementation, and Support teams to ensure client success.
- Gather client feedback and translate insights into product and experience improvements.
- Represent the organization in high-level enterprise discussions, negotiations, and strategic engagements.
- Develop and execute long-term account strategies focused on retention, expansion, and partnership growth.
Key Requirements:
- 15-20 years of experience in Enterprise Relationship Management, Key Account Management, Strategic Partnerships, or SaaS Customer Success.
- Strong experience managing enterprise SaaS or technology product clients.
- Proven ability to independently manage CXO-level stakeholder relationships.
Key Skills:
- Enterprise SaaS Relationship Management
- CXO Stakeholder Engagement
- Strategic Account & Product Adoption Management
- Customer Success & Retention Strategy
- Business Growth & Expansion Planning
- Executive Communication & Presentation Skills
- Problem Solving & Escalation Handling
- Cross-functional Collaboration (Product & Technology Teams)
- Negotiation & Influence Management
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