Enterprise Business Account Manager (Emerging Technology) Must know Malayalam language or aware of Kerala geographic region. Must have a team management experience. Purpose of the Job: - The role is responsible for achieving vertical sales and revenue targets at the regional level through effective management of a team of account managers, handling sales for either voice or data solutions. - The role is essentially involved in setting, allocating and ensuring meeting of the vertical sales targets for the region. Act as a bridge between the organization and the client to nurture / develop a relationship between the client and the organization for mutual benefit and increase market share. - Additionally, handle effectively Order Booking, Account Management, Customer Retention, Project Feasibility Customer Satisfaction , Key customer association, Inter-functional and Intra functional Interaction Process Flow and SLA adherence Information. Deliverables (Maximum 5-6 key responsibilities): a. Increase Revenue from Data, Mobile & Fixed line Business: - Develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, identify Telecom Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off. - Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account. - Develop Enterprise Account based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of business . - Understand the business, market needs and the competitive environment of the client. b. Enhance customer experience and delight: - Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control - Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction. - Build the relationship with the customer by helping the customer get the best customized solution s/he can get. c. Account Penetration & Account Planning: - Need to ensure account planning for the accounts and map the goals of the account and ensure coverage within the account both it terms of the breadth & width of the account. - Help move the account over the continuum and get certification from the customer. Team Development a. Groom a strong, empowered team, which drives business with self-initiative and provides bench strength to the organization Major Challenges : - Appreciate the current challenges and concerns of the key customers, as well as future trends that may be impactful to their business - Needs to demonstrate knowledge and competency in relevant domains in order to manage different stakeholders unto a common goal and direction. - Networking and selling skills are essential to develop strong circle of influence across the companies. - Internally, needs to guide/align direct and indirect organizations to deliver the desired outcomes based on agreed team strategy. - Thoroughly understand the business of the organization in order to develop a true business relationship with the customer and cater to his/her needs accordingly Demonstrate (Key competencies): - Commercial Acumen - New Age Consultative Selling - Customer Service Orientation - Key Account Planning & Management - Executive Presence - Enterprise/ Carrier Product Knowledge - Relationship Building at all levels of the customer organization - Strategic vision - both short term and long term. - Time Management and delegation - Building Teams: guide and motivate the team in order to achieve synergy - Cross-functional collaboration

Cochin/Kochi

Kerala

Enterprise Business Account Manager - Technology Domain 

Job Description for Enterprise Business Account Manager - Technology Domain  in New way staffing solution Pvt Ltd. in  Cochin/Kochi Kerala for (5-15) years of experience. Apply Now!