About the Role

We are looking for an Enterprise Account Manager who can manage and grow relationships with our enterprise customers while driving revenue expansion through upselling and cross-selling SaaS solutions.

In this role, you will act as the primary relationship owner for key enterprise accounts, ensuring strong customer engagement, product adoption, and revenue growth from the assigned portfolio.

The ideal candidate will be responsible for managing the complete enterprise account lifecycle while collaborating closely with internal teams to deliver value to customers.

Key Responsibilities

- Own and drive revenue growth from existing enterprise customers

- Act as the primary point of contact for assigned enterprise accounts

- Build and maintain long-term relationships with key stakeholders and CXO-level leaders

- Identify upsell and cross-sell opportunities within existing accounts

- Develop account growth strategies and revenue expansion plans

- Conduct monthly and quarterly business reviews (QBRs) with enterprise clients

- Collaborate with Customer Success, Product, and Engineering teams to drive product adoption

- Manage client escalations and ensure timely resolution of issues

- Prepare commercial proposals, pricing models, and costings prior to negotiations

- Manage contract renewals, PO renewals, and all commercial documentation

- Own payment follow-ups and collections, improving DSO for assigned accounts

- Identify business gaps within accounts and propose value-driven solutions

- Drive customer advocacy by collecting testimonials and success stories

Mandatory Requirements

- 2+ years of experience in Enterprise B2B SaaS Sales / Account Management

- Strong experience handling large enterprise clients and key accounts

- Must have managed an ARR portfolio of 2 Cr+ from assigned enterprise accounts

- Proven experience in upselling and cross-selling SaaS solutions

- Experience leading commercial negotiations, pricing proposals, and deal closures

- Strong experience managing end-to-end enterprise account lifecycle, including renewals and revenue expansion

- Experience engaging with CXO / senior stakeholders in enterprise organizations

Mandatory Background

- Must be from B2B SaaS Product companies (Tech-enabled platforms preferred)

Role Focus

- 60% Sales Focus: Revenue generation, account expansion, upselling, cross-selling, and collections

- 40% Customer Success Focus: Relationship management, product adoption, and customer engagement

Preferred Background

- Experience in Logistics / Supply Chain / Manufacturing SaaS domain

Candidate Preference

- Male candidates preferred

Work Culture & Benefits

- Work with a young and intellectually curious team

- Flat hierarchy and open work culture

- Strong focus on ownership and accountability

- Recognition for high performance and impact