What you'll do TLDR - Manage Customer Expectations, Be the Customers voice for internal stakeholders Primany KPI - Net Revenue Retention - (What is NRR - https://www.smartkarrot.com/resources/blog/net-revenue-retention/) - Engage with customers right after the contract is closed to get the technical integration done - Understand customer requirements, and clearly articulate them to the technical team - Clearly call out any deviations from the requirements (to the customer and internal teams) - Write PRDs for internal teams to work on - Ensure Hygiene requirements (data availability, final output format, etc for Activation) - Be the SPOC for all daily/weekly communications with the customers - Plan with internal stakeholders and communicate clear timelines via Gantt Charts / Excel documents/presentations - Maintain and prioritize the backlog, and enhancement requests across multiple customers - Ensure end-to-end testing of the workflow and output before releasing it to the customer Required Qualifications / Need to Have - 3 years of Stakeholder Management Experience (Sales / Consulting / Account Management) - Good Verbal and Written Communication - Excellent conflict management and resolution skills Good to Have - Ability to Manage relationships - Proven track record of leading projects - Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as communicate effectively with individual contributors, management, and executive leadership - Strong communications skills, with the distinctive ability to empower and influence people without authority or a direct reporting relationship.

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Engagement Manager - B2B SaaS 

Job Description for Engagement Manager - B2B SaaS  in Scalent Solutions in  Any Location for (3-6) years of experience. Apply Now!