Description:
This role also requires strong external engagement, representing Energy Exemplar as a thought leader at industry events, government forums, and conferences across the Middle East.

To succeed, you will combine a strong commercial mindset with deep knowledge of the regional energy landscape and an ability to translate complex customer challenges into actionable solutions.

Primary Responsibilities

Strategic Account Ownership

- Establish, expand, and nurture executive-level relationships with customers across the Middle East.

- Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies.

- Take full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy.

Revenue Growth & Retention

- Drive measurable business outcomes by managing a regional portfolio representing $130M ARR.

- Ensure renewal targets are consistently achieved or exceeded.

- Proactively identify expansion opportunities through upsell and cross-sell initiatives to maximize customer lifetime value.

Customer Advocacy & Success

- Partner closely with customers to understand their evolving priorities and ensure Energy Exemplars solutions deliver strategic value.

- Achieve industry-leading retention rates while securing multiple customer testimonials and reference partnerships annually.

Market & Industry Engagement

- Represent Energy Exemplar as a thought leader in the Middle East energy sector.

- Attend and present at regional conferences, government forums, and industry events to expand networks and identify emerging opportunities.

Operational Excellence

- Ensure customer onboarding, adoption, and expansion are delivered to the highest standard, leveraging consistent frameworks across markets.

- Maintain robust account management systems, driving insights through structured reporting and data analysis to executive leadership.

Voice of the Customer

- Act as the key conduit between customers and Energy Exemplars Product teams.

- Deliver actionable feedback on market trends, regulatory developments, and customer requirements, shaping product innovation and roadmap priorities.

Regional Expansion & Innovation

- Identify and develop new business opportunities, including strategic partnerships with governments, regulators, and private sector leaders, embedding Energy Exemplar in the Middle East energy ecosystem.

Requirements:

Experience: 7+ years in Customer Success, Account Management, or Strategic Consulting within enterprise software, energy, or related industries.

Industry Knowledge: Strong understanding of the Middle East energy landscape, including utilities, regulators, and market dynamics.

Commercial Acumen: Proven track record of managing large enterprise accounts, meeting or exceeding renewal and expansion targets.

Relationship Management: Demonstrated ability to build and sustain executive-level relationships with C-suite and senior stakeholders.

Strategic Thinking: Ability to translate customer challenges into actionable solutions and value realization.

Communication Skills: Excellent written and verbal communication skills; confident in presenting to senior audiences and representing the company at industry forums.

Analytical Skills: Proficiency in leveraging data to inform customer insights, track account performance, and guide strategic decisions.

Flexibility: Willingness to travel across the Middle East for customer meetings, industry events, and regional engagements.

Education: Bachelors degree required; advanced degree in business, engineering, or related field preferred

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Posted By

Sahana Doddamani

Talent Acquisition Executive at ENERGY EXEMPLAR INDIA PRIVATE LIMITED

Last Active: 28 October 2025

Job Views:
214

Applications: 63

Recruiter Actions: 0

Posted in

IT & Systems