Description:

Key Stakeholder Relationships

This position works closely and collaborate with all Energy Exemplar staff but in particular:

- VP Sales (Regional)

- VP Sales (Global)

- Solution Engineering (Regional)

- Potential Clients

- Existing Clients

- Marketing

Key Accountabilities and Duties:

- Establish and maintain professional relationships with existing customers.

- Proactively assess, clarify and validate customer needs on an ongoing basis.

- Achieve a minimum of two customer testimonial agreements per quarter.

- Achieve set target of number of face-to-face customer visits per quarter.

- Achieve 95% retention rate in line with company targets.

- Proactively contact customers to maintain a consistent high level of support.

- Identify new business opportunities to upsell products and encourage training for existing customers and users of PLEXOS.

- Broadcast PLEXOS related news to global clients as directed by Marketing.

- Actively communicate market trends and customer requirements with the development team.

- Maintain up-to-date database of PLEXOS users and account related contacts.

- Work collaboratively with support and finance teams to ensure smooth license renewals.

- Communication to customers of PLEXOS releases.

- Undertaking surveys and analysis of existing clients and reporting to Marketing.

- Formulation of quotations and contract addendums for existing clients.

- Assist in the promotion and organization of User Group Meetings.

- Work with Marketing to promote and organize online workshops and webinars.

- Achieve the assigned quota for upsell and 7% renewal target of named accounts.

- Maintain a high level of power market knowledge, news, trends and developments including but no limited to the daily NEMSIGHT analysis.

Candidate Requirements:

Skills, Knowledge and Experience:

- Strong interpersonal presence and skills - demonstrated ability to build rapport

- Proficient with corporate productivity and web presentation tools

- Excellent verbal and written communications skills

- Strong listening and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

- Self-driven, results-orientated with a positive outlook and a focus on quality

- Advanced knowledge of standard Microsoft programs Word, Excel, PowerPoint

- Ability to manage multiple competing priorities

- Sense of urgency for goal achievement

- Strong desire for personal and career advancement

- Support internal and external events from Energy Exemplar that includes speakers and attendees invitations.

- Proficiency in Salesforce to create, maintain, update all opportunities including upsell, renewals, trainings, implementation projects.

- Create and maintain the top 5 business account plans in the set of accounts allocated.

- Knowledge of cloud and SaaS solution in the energy industry.

Qualifications:

- 10 Years experience in an account management role

- High level of numeracy, computer and web literacy

- Tertiary Qualification in Marketing or similar degree

- Energy and/ or software background is desirable but not compulsory

- Experience and knowledge in Australian NEM and APAC region

- Experience with PLEXOS or similar power systems software

- Knowledge of technical software for data analysis, consulting and project experience

- Fluent in written and spoken English; an additional language is a strong bonus.

- Self-going can do attitude not afraid to step in when needed.

- Significant and documented working experience within the software and technology industry preferably with large platform and technology companies