Energy Beverages - Key Accounts Manager

Description:

Position Overview:

The Key Accounts Manager HoReCa will lead and manage high-value client relationships across the Hotels, Restaurants, and Cafs (HoReCa) segment.

This role is responsible for strategic planning, account retention and growth, revenue maximization, and cross-functional coordination to ensure end-to-end customer satisfaction and long-term business success.

The KAM will oversee the performance of Business Development Managers and ensure seamless execution at the ground level.

Strategic Account Planning:

- Develop and execute strategic business plans for key HoReCa accounts, aligned with company goals for revenue, brand positioning, and market penetration.

High-Level Client Management:

- Own and manage relationships with key decision-makers in major hotel chains, restaurant groups, and high-volume caf brands.

Team Leadership & Coordination:

- Guide and support Business Development Managers in account execution, negotiation, and client servicing.

- Act as an escalation point for critical client matters.

New Business Acquisition:

- Identify, pitch, and secure long-term contracts with new high-potential HoReCa accounts across regions.

- Drive partnerships that enhance market share and profitability.

Sales Performance & Insights:

- Monitor account-wise sales performance, analyze market trends and customer data, and implement corrective actions to address challenges or unlock growth opportunities.

Cross-Functional Collaboration:

- Work with marketing, supply chain, and operations teams to ensure product availability, service quality, and execution of promotional plans.

Contract Management & Negotiation:

- Lead the negotiation of commercial terms, pricing, and contract renewals with key clients while ensuring compliance with company policies.

Business Reviews & Forecasting:

- Conduct regular strategic business reviews with clients and internal leadership.

- Provide data-driven forecasts, updates, and insights for informed decision-making.