Business Operations - Sales

About Emitrr:

Emitrr is a fast-growing B2B SaaS platform helping healthcare and local service businesses across North America automate customer communication, reputation management, scheduling, reviews, and AI-powered workflows. We are building a category-leading customer communication platform and are looking for high-ownership operators who can help us scale our go-to-market engine.

About the Role:

We are looking for a Business Operations professional to own the day-to-day operating rhythm of our Sales function. This role will work closely with Sales leadership and founders, manage Sales Support operations, partner with the sales team, and build processes that make the team more productive and predictable. This is a hands-on role for someone who enjoys solving messy operational problems, working with people and data, and turning recurring problems into simple, scalable processes.

Key Responsibilities:

Sales Operations & Execution:

- Own the operating cadence for the Sales team, including daily/weekly reviews, pipeline hygiene, follow-ups and execution tracking.

- Track sales productivity, funnel movement, lead follow-up, conversion and other key business metrics.

- Identify bottlenecks in the sales process and drive improvements across lead management, qualification, handoffs and follow-ups.

- Partner with Sales leadership to ensure targets, priorities and processes are clearly understood and executed.

Sales Support Management:

- Manage and improve the Sales Support function, ensuring timely lead handling, follow-ups and coordination with the sales team.

- Set clear processes, SOPs and performance expectations for the Sales Support team.

- Monitor team performance and proactively identify gaps in productivity, quality and execution.

- Improve coordination between Sales Support, Sales and other customer-facing teams.

Business Operations & Analytics:

- Build and maintain dashboards/reports that give leadership visibility into sales performance and operational health.

- Translate data into actionable insights and recommendations for improving sales efficiency.

- Own recurring business reviews and ensure action items are tracked through to closure.

- Create SOPs, workflows and systems that reduce manual work and improve consistency.

Cross-functional Ownership:

- Work with Marketing, Customer Success, Product and Engineering to resolve operational gaps affecting the sales journey.

- Bring recurring customer and sales feedback to the right teams and help drive resolution.

- Take ownership of ad-hoc business problems and projects that improve the overall GTM engine.

What We're Looking For:

- 4 - 8 years of experience in Business Operations, Sales Operations, Revenue Operations, Sales Enablement, or a similar role.

- Experience managing or leading sales teams, sales support teams, or customer-facing operations.

- Strong understanding of sales funnels, pipeline management, CRM processes and sales metrics.

- Strong analytical and problem-solving skills; comfortable working with data and building reports/dashboards.

- Ability to identify operational gaps, create simple processes and drive adoption across teams.

- Excellent communication and stakeholder-management skills.

- High ownership, strong execution mindset and ability to work in a fast-paced startup environment.

- B2B SaaS experience is preferred.

What Success Looks Like:

- The Sales team has a clear, predictable operating rhythm and strong execution discipline.

- Sales Support is well-managed, measurable and consistently enables the sales team.

- Leadership has clear visibility into sales performance, bottlenecks and key business metrics.

- Processes become simpler, faster and more scalable as the business grows.

Why Join Emitrr?:

- Own a critical business function with high visibility across the organization.

- Work closely with founders and sales leadership.

- Solve real business problems in a fast-growing B2B SaaS environment.

- Build systems and processes that directly impact revenue and team productivity.

- High ownership, fast execution and significant career growth.