About the Role:

We're looking for a senior Account Manager to own and grow Eccentrics existing automotive accounts across India & APAC.

This is primarily an Account Management and revenue-growth role, with 90% of the focus on managing existing accounts and identifying opportunities for cross-selling and upselling, and 10% on identifying new business opportunities.

You will be responsible for building strong relationships with automotive clients, understanding their business needs, ensuring successful adoption of our products, and identifying where Eccentric can create additional value through new products, use cases, and solutions.

This is not a purely relationship-management role, as you will need to understand our SaaS products well enough to have credible conversations with clients and identify opportunities for account expansion.

About the Company:

Eccentric Engine is a technology company building AI-powered digital experiences for the automotive industry.

Our flagship platform, One3D, is a 3D configurator and visualization product used by automotive OEMs and dealer groups. We work with leading players across the automotive ecosystem, including Tata Motors, Maruti Suzuki, Toyota, Stellantis, and other OEMs, dealer groups and automotive businesses.

With 3,500+ dealership partners and 200M+ interactions, we're building technology that is already being used at scale across the automotive industry.

What You'll Do:

1. Account Management & Growth - 90%:

- Own a portfolio of automotive client accounts across India & APAC.

- Build and maintain strong relationships with key client stakeholders.

- Understand each account's business objectives, challenges, product usage and growth opportunities.

- Drive cross-sell and upsell opportunities across existing accounts.

- Identify new use cases where Eccentric's products can solve additional client requirements.

- Own account renewals and support pricing and commercial conversations.

- Conduct regular account/business reviews, tracking usage, adoption, satisfaction and growth.

- Act as the client's voice internally by communicating feedback, feature requests and issues to product and delivery teams.

- Coordinate with CGI, product and delivery teams to ensure smooth onboarding, implementation and expansion of existing accounts.

- Identify early signs of account risk or dissatisfaction and proactively address them.

- Maintain accurate CRM records in HubSpot, including account activity, opportunities, pipeline and renewals.

- Prepare client presentations, reports and account reviews using CRM and other business data.

2. New Business Opportunities - 10%:

- Identify relevant new business opportunities within the automotive ecosystem.

- Leverage existing industry knowledge and relationships to identify potential customers and opportunities.

- Work with the business team to qualify and progress relevant opportunities.

What We're Looking for:

- 7-12 years of overall professional experience.

- Minimum 7 years of experience in Account Management, managing and growing existing client accounts.

- Minimum 3 years of experience in SaaS Sales, with a strong understanding of technology/SaaS products and commercial sales.

- Minimum 3 years of experience in the Automotive sector, specifically within the last 3 years.

- Proven experience in upselling, cross-selling, renewals and account expansion.

- Working knowledge of CRM tools, preferably HubSpot.

- Proficient in PowerPoint/Presentations and Excel, with the ability to analyse data and generate client/account reports.

- Willing to travel within India & APAC for client meetings.

- Comfortable becoming product-fluent and understanding technology well enough to identify relevant client use cases.

Nice To Haves:

- Prior experience working with automotive OEMs, dealer groups, DMS/CRM providers or automotive technology companies.

- Existing relationships with automotive OEM, dealer group, marketing, digital or technology teams.