Director, FP&A Center of Excellence

Location: Bengaluru, India

Work Arrangement: Hybrid - Minimum 3 days per week in the office

About the Role:

Join eBay's global Finance team and lead the day-to-day operations of our FP&A Center of Excellence (COE) in Bengaluru.

The COE is a newly established organization designed to centralize, standardize, and scale core FP&A activities. We are looking for an experienced leader who knows how to build and manage teams, establish clear ways of working, and deliver accurate, high-quality work on time.

About the Team:

The FP&A COE supports global Finance Business Partners (FBPs) and business units with month-end close, forecasting, financial reporting, and analysis.

As Director, you will lead a team of Senior Managers and finance professionals, with responsibility for operational delivery, team performance, and the continued development of the COE.

Key Responsibilities:

Operational Excellence & Delivery:

- Lead COE operations, ensuring accurate and timely delivery of month-end close, financial reporting, and forecasting activities.

- Establish clear operating routines, deadlines, quality standards, and performance measures across the team.

- Ensure processes are consistently followed, identifying and addressing gaps in quality or delivery.

- Oversee the accuracy of accruals and financial reporting, and the timely execution of forecasting processes.

- Establish KPIs and service-level standards, proactively addressing delivery risks and operational bottlenecks.

People Leadership & Development:

- Lead and develop Senior Managers, setting clear expectations, managing performance, and coaching them to strengthen their teams.

- Build reliable onboarding, training, documentation, and backup coverage to support team growth and continuity.

- Provide hands-on leadership, helping managers solve problems and improve operational performance.

Stakeholder Management & Governance:

- Manage relationships with global finance leaders, resolving operational issues and escalating risks when needed.

- Work with FP&A Transformation leadership to implement new processes, integrate additional activities into the COE, and identify opportunities to improve efficiency.

Experience and Qualifications:

- Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience.

- 12+ years of experience in FP&A, finance operations, shared services, or Global Business Services (GBS).

- Proven experience building or scaling an operational team, such as establishing a shared-services function, building a team from scratch, or leading a major operational transition.

- Experience running a service delivery organization, managing multiple teams, setting performance targets, and consistently meeting deadlines and quality standards.

- Strong people leadership experience, including managing managers, developing talent, and addressing performance challenges.

- Hands-on leadership style, with the ability to understand operational details, solve problems, and support managers in improving delivery.

- Strong understanding of financial processes, ideally including month-end close, accruals, forecasting, and management reporting.

- Strong communication and stakeholder management skills, with experience working across global teams.

- Experience with process automation and financial systems such as SAP or Anaplan is an advantage.