E-Chargeup - Service Head

Role: Service Head

Location: Delhi

About Chargeup:

Chargeup is India's leading EV financing and asset management platform making EV ownership easy with an assurance of 365 days nonstop running. Focused on last mile mobility, Chargeup aims to revolutionize the gig economy by impacting the life of last mile drivers with higher earnings and better livelihood.

Experience: 8+ years

Scope of Work

- To run the all India service teams centrally

- Set up and streamline workflows for preventive maintenance, repairs, breakdowns, battery swaps, and vehicle refurbishments

- Team Management: Hire, train, and manage Service Engineers (Technical).

- Service MIS: Monitor and maintain Service MIS to address real-time issues and enhance tech/product functionality.

- Implement systems for logging, tracking, and resolving service tickets with real-time visibility.

- Develop and maintain documentation, SOPs, checklists, and audit frameworks for service operations.

- Act as the escalation point for critical service issues from field teams, customers, or channel partners.

- Performance & Compliance: Ensure team performance aligns with electrical codes and standards.

- Stock Management: Maintain stock availability and collaborate with the Supply team to meet operational needs.

- Tools & Technology: Equip the team with the latest tools and technology for optimal performance.

Reporting: Operation Head

Growth Path:

With the zeal to learn, owning things and consistent performance in the above role, the incumbent can move up the ladder as follows:

- Senior Service Head

- Head of Service Design & Strategy

So, if you are:

- Experience: 8+ years in relevant roles

- Exceptional people management abilities with a focus on customer experience

- Skilled in converting service issues into sales opportunities