Dvara Solutions - Customer Success Specialist

Dvara Solutions is a fast-growing TechFin company transforming how NBFCs and MFIs lend, scale, and serve customers.

Our SaaS platform powers everything from digital onboarding and underwriting to disbursals and collections-used by the country's most forward-thinking lenders.

Now, we're looking for a Customer Success Specialists who's passionate about fintech, loves solving real-world problems, and thrives on building relationships that last.

What You'' Do

- Own the Customer Journey - From onboarding to renewal, you'll be the face of the platform for our NBFC/MFI clients.

- Drive Adoption & Impact - Guide clients through the platform's full potential-from loan origination workflows to real-time portfolio insights.

- Collaborate Cross-Functionally - Work with product, tech, and support teams to solve challenges and deliver business outcomes.

- Be a Strategic Partner - Build strong relationships with decision-makers in credit, risk, and operations.

- Help them scale Spot Opportunities - Identify new use cases, upsell opportunities, and turn clients into product evangelists.

What Makes You a Fit

- 5-7 years of experience in Customer Success / Account Management / Implementation in B2B SaaS preferably in lending background.

- You understanding of the domain.

- Comfortable talking APIs, integrations, and data flows.

- You excel at managing details, driving outcomes, and fostering long-term relationships.

- You love solving problems and turning feedback into features.

Location: Mumbai.

Apply here if you are ready to join us!.