DP World Band: 4/High

Reports to: COO/CEO Prepared by: Head of Lean Deployment

Department: Operations Date prepared: Feb /2025

Business Unit: Section / Cost Code:

JOB PURPOSE

Provide support to Business Unit, to continuously improve terminal operations and make them more efficient, cost effective and customer-centric

Develop, direct and implement BU operational strategic direction in line with the GOE pillars.

- Leadership & Engagement

- Performance, Efficiency & Reliability in a Safe Environment

- Long-Term Strategic View and Continuous Improvement

The main responsibility of this role is owning (alongside CEO/COO) the execution and alignment of Ports & Terminals Lean Business System (LBS) across business unit.

The LBS program is a strategic transformation initiative to drive process standardization, collaboration and improvement behaviors and tools across DPW Operations, Engineering and HSSE.

These activities are related to the successful implementation of lean problem-solving capabilities, process standardization, improvement initiatives, performance, and operational daily management systems, including the development of new ways to collaborate more effectively and efficiently

KEY ACCOUNTABILITIES:

Operational Excellence & Process Improvement:

- Driving cultural change and embedding lean principles into leadership frameworks, shaping long-term operational strategies to foster a culture of continuous improvement.

- Positively coach, influence and actively manage leadership behavioural change according to the principles and practices developed in the LBS program

- Coordinate and drive the local implementation of the LBS elements, including Process Standardization, Daily Management, Lean Academy and Problem Solving/ Improvement activities (Kaizens)

- Take ownership of local implementation activities using defined tools and methodologies where applicable and ensure ongoing coordination of local resources involved in corporation with the BU management.

- Collaborating with regional and global leadership teams to align LBS strategies with business objectives.

- Influencing C-level leaders to ensure long-term integration of lean principles into organizational culture

- Accountable for achieving significant performance improvements, operational excellence, and financial results, and ensuring the delivery of impactful, sustainable results through the LBS program

- Ensure the sustainable implementation of improvements from Daily Management and Strategic Kaizen activities

- Develop and execute a multi-year strategic roadmap to mature LBS initiatives and ensure sustainable improvements.

- Leverage data-driven insights to track performance, optimize operations, and guide continuous improvement initiatives, and foster innovation in lean methodologies to ensure the business is future-proofed

General Accountabilities:

- Build a strong team (where necessary) by attracting & retaining talent, leading, coaching, mentoring & supporting all direct reports, and recommend their remuneration.

- Create an environment that is supportive of learning, training and developing team's competencies.

- Must be able to convey feedback in a positive or constructive way.

- Drive, recognize and reward BU team's process improvement performance, providing them with guidance for further improvement.

- Encourage open dialogue and communication so that activities run consistently smoothly.

- Reinforce DPW culture, values & reputation & ensure compliance with DPW policies.

Other:

- Act as an ambassador for DP World always when working; promoting and demonstrating positive behaviors in harmony with DP World's Principles, values, and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World's Code of Conduct and Ethics policies

JOB CONTEXT

DP World needs to ensure terminals work up to a minimum operational standard and to ensure the terminals work in the most efficient manner, therefore process standards need to be in place, compliance is followed up and Business process improvement confirmations are conducted.

QUALIFICATIONS, EXPERIENCE AND SKILLS

- Experience in operations and process improvement.

- Minimum 5 years' experience within container terminal operations or Engineering with a keen interest in best business practices and process improvement.

- At least 3-5 years of experience in lean training or a Continuous Improvement deployment role

- Open and embracing of change and change management.

- Lean, Six Sigma and/or Project Management certification

- Good presentation and facilitation skills

- Ability to challenge, mentor and coach senior leaders

- Strong change management and interpersonal skills, able to focus on business impact and change in behavior for the new ways of working and thinking

- Ability to drive implementation of new processes and support the organisational changes

- Ability to communicate at all levels across the local organization and guide them toward the local achievements

- Effective negotiation and conflict resolution skills

- Good workshop facilitation skills, with the ability to adapt to local cultural differences

- Results driven with a strong analytical and problem-solving skill set

- Open minded, positive attitude and high drive to succeed and break through barriers

- Ability to perceive situations from different perspectives

- Clear, persuasive and collaborative communication & influencing skills

- Proactively addressing problems jointly with stakeholders before they grow acute

- Experience with working in virtual project team and working with external consultants is also preferred

Subject Skills:

- Knowledge of Safety, Environmental and Security and how they relate to terminal operations and company commitments.

Catalyst:

- An ability to be catalyst to new ideas and technologies

- Embraced new technologies, processes to change work environment.

COMMUNICATIONS AND WORKING RELATIONSHIPS:

Internal: DPW Regional Office and DPW Head Office - Progress and update meetings

External: Partners / Vendors - Project solution assistance