Technical Account Manager - Publisher Ops

About Doceree:

Doceree is a growing AdTech organisation delivering innovative solutions. As the first global network of physician-only platforms for programmatic messaging, Doceree is transforming the digital communication landscape in the global healthcare industry. Doceree provides the most comprehensive solution to Healthcare and Lifesciences advertisers to reach the target audience in the most effective and efficient way through programmatic digital advertising.

Our Core Belief:

Technology can connect the fragmented healthcare ecosystem to deliver information when it is most needed to improve patients' outcomes.

We are expanding our footprints across the globe and enhancing our services, offering, and developing new products and solutions to address the unmet needs of industry. Doceree is operating in 25+ countries currently with offices in NY, India and London. Website http://www.doceree.com/ , social media link https://www.linkedin.com/company/doceree/

About The Job:

Position Title: Technical / Senior Technical Account Manager

Department: Global Supply Partnership

Job Scope: Global

Location: Sector 129, Noida, India (5 days WFO)

Reporting to: EVP & GM - Supply Partnerships

Work Setting: Work from Office (5 days a week)

What you'll do:

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/PharmaTech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

- Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases

- Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one

- Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention

- Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts

- Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts

- Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

Qualifications Requirement: Experience, Skills & Education:

- 5+ years of experience in a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space

- Strong hands-on expertise working with top SSP platforms and publisher accounts

- Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language

- Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction

- Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns

- Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs

- Team player with ability to work collaboratively with sales, customer success, and product teams

- Adaptable and able to thrive in a dynamic, fast-paced environment

- Bachelor's degree

Why Explore a Career at Doceree:

Be a Part of the Revolution in Healthcare Marketing. Innovate with Us to Unite and Transform the Healthcare Providers (HCPs) - Ecosystem for Improved Patient Outcomes.

Doceree has been recognized and certified two times in a row - Best places to work NJ 2023, Great Place to work 2023.

If you are passionate about health technology and have a knack for turning complex concepts into compelling narratives, we invite you to apply for this exciting opportunity to contribute to the success of our innovative health tech company.

Doceree Benefits

Below are the competitive benefits which will be provided to the selected candidates basis their location.

- Competitive Salary Package

- Generous Leave Policy

- Flexible Working Hours

- Performance-Based Bonuses

- Health Care Benefits

Doceree DEI Vision & Mission

Doceree DEI (Diversity, Equity & Inclusion) is to create and sustain a one team culture globally with a mission to provide equal opportunity to people from diverse social, cultural, physical and psychological backgrounds and do not discriminate on the basis of race, colour, religion, national origin, sex, age, citizenship status, disability status, genetic information, sexual orientation, or gender identity or expression of an otherwise qualified individual, or membership in any other class protected by applicable law.

To support this Doceree has taken formal strides with a 5C model and 4E's pledge, to ensure, encourage and exhibit our commitment to DEI, and move towards our DEI vision. Please click to know more details - Doceree Progresses Diversity, Equity and Inclusion in the Workplace -

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