Role Overview:

We are looking for a Director - Strategic Account Management to own and grow a portfolio of high-value enterprise SaaS accounts, particularly across the US market.

This is a senior, commercially driven role for someone who has already managed multi-million-dollar ARR relationships, led complex enterprise renewals, protected large revenue bases, and consistently identified opportunities to expand accounts.

The ideal candidate combines strategic consulting capability, enterprise SaaS account management expertise, strong commercial acumen, and executive-level customer relationships.

Key Responsibilities:

- Own end-to-end relationships with strategic US enterprise accounts, including senior stakeholders, CXOs and business leaders.

- Manage a significant portfolio of high-value / million-dollar-plus ARR accounts, ensuring retention, renewal and long-term account health.

- Own the complete GTM - onboarding - adoption - renewal - expansion lifecycle for strategic customers.

- Drive ARR retention, renewals, upsell, cross-sell and account expansion across existing enterprise customers.

- Build multi-year account strategies aligned with customer business objectives and product adoption.

- Identify whitespace opportunities and create structured plans to grow wallet share and increase ARR within existing accounts.

- Act as the senior escalation point for complex customer, commercial and strategic issues.

- Partner closely with Sales, Product, Solutions, Support, Marketing and Leadership teams to deliver customer outcomes.

- Develop executive-level relationships and establish the organisation as a strategic business partner rather than a technology/vendor provider.

- Use customer data, usage patterns, commercial metrics and business outcomes to identify risks and growth opportunities.

- Lead strategic account reviews, renewal negotiations, business reviews and executive engagements.

- Build scalable account management frameworks for retention, expansion, forecasting and customer success.

- Own revenue forecasts, renewal pipelines, account plans and key commercial metrics for the portfolio.

- Represent the voice of strategic customers internally and influence product and GTM priorities.

Mandatory Requirements:

- 10-15 years of overall experience, with significant experience in B2B SaaS / Enterprise SaaS.

- Proven experience managing US-based enterprise customers; strong exposure to the US market is mandatory.

- Demonstrated ownership of large, complex SaaS accounts with $1M+ ARR / multi-million-dollar commercial value.

- Strong track record of ARR renewal, gross/net retention, upsell, cross-sell and account expansion.

- Must have personally managed and retained large strategic accounts, not just supported account management teams.

- Proven ability to protect existing revenue while simultaneously growing account value.

- Strong understanding of enterprise SaaS GTM, customer lifecycle, adoption, renewal and expansion motions.

- Experience managing complex enterprise stakeholders across multiple functions and geographies.

- Strong commercial and negotiation skills with the ability to lead high-value renewal and expansion conversations.

- Experience working with CXO / C-suite stakeholders within large enterprises.

- Exceptional strategic problem-solving and structured thinking capabilities.

- Strong understanding of SaaS metrics including ARR, NRR, GRR, churn, renewal rate, expansion ARR and customer lifetime value.

- Excellent communication, presentation and executive stakeholder-management skills.

- Ability to operate effectively in a high-growth, highly accountable environment.

Education:

- Tier-1 educational background is mandatory.