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Director of Customer Success Manager US B2B SaaS About us : We're a fast-growing insurtech startup backed by Y Combinator and founded by IIT Roorkee alumni. Our mission is to revolutionize underwriting in the insurance space using Generative AI. Our SaaS platform empowers U.S. insurance companies to make faster, smarter, and data-driven underwriting decisions-reducing risk, improving premium accuracy, and streamlining operations. With cutting-edge AI at the core, we're shaping the future of risk assessment and insurance intelligence. Role: Director of Customer Success Manager - US B2B SaaS Location: Bangalore (US Time Zone / Night Shift) Experience: 5-10 years (with 2+ years in US Market) Budget: 20-27 LPA Shift: US Time Zone - Night Shift What We're Looking For: - We're looking for a Customer Success (Director of Customer Success Manager - US B2B SaaS) leader to manage and grow strategic relationships with our mid-to-enterprise B2B clients - This role involves driving customer outcomes, identifying upsell and cross-sell opportunities, and leading a high-performing Customer Success team. You'll play a critical role in turning satisfied clients into long-term strategic partners-by delivering value, strengthening engagement, and aligning our solutions with their evolving business needs. Must-haves: - Currently working in the US market - Leading a team of 3-4 CSMs - Strong experience in B2B SaaS (ideally in startups up to Series D) - Experience with $30K-$200K ARR per client - Hands-on experience (not just customer support) - Customer-obsessed, sales-driven, and startup-ready What You'll Do: - Be the face of the company post-sale - leading customer relationships and ensuring ongoing value delivery. - Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. - Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. - Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. - Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset. - Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives. - Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust. - Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience. - Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For: - Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. - Proven track record managing mid to high ACV accounts ($60K-$200K) with strong stakeholder engagement. - Strong background in engineering services sales, SaaS, or AI-driven business solutions. - A mindset defined by customer obsession, speed, and ownership - you go the extra mile. - Excellent communication, relationship-building, and organizational skills. - Bonus: Experience working with AI-powered products or in fast-paced startup environments. Why Join ? - Competitive base salary with performance-based incentives. - Opportunity to work with cutting-edge AI solutions in Insurtech. - Work with a fast-growing, YC-backed startup in a high-impact role. - Collaborative and dynamic work culture with high career growth potential. If you're a strategic thinker, sales-driven, and passionate about AI-powered solutions, join us and help shape the future of AI in underwriting!

Bangalore

Director - Customer Success Manager - US B2B SaaS 

Job Description for Director - Customer Success Manager - US B2B SaaS  in HyrEzy Talent Solutions in  Bangalore for (5-10) years of experience. Apply Now!