Account Manager
Description:
DIGITAP.AI is an Enterprise SaaS company providing high-tech advanced AI/ML, Alternate Data Solutions to new-age internet-driven businesses for reliable, fast, and 100% compliant Customer Onboarding, Alternate Data Solutions for Automated Risk Management, and other Value-Added Services. Our proprietary Machine Learning Algorithms and Modules provide one of the best success rates in the market. We work with the top digital lenders of India & the team brings together deep and vibrant experience in Fintech Product & Risk Management, Fraud Detection, and Risk Analytics.
Roles & Responsibilities:
- As an Account Manager, you will own the responsibility of building, managing, and expanding strategic accounts within your portfolio.
- You will develop long-term relationships with clients by mapping organizational hierarchies and maximizing sales opportunities. Additionally, you will be tasked with identifying and closing new sales opportunities.
- You should bring experience in Account Management or Business Development, ideally from a vendor-to-client perspective. Familiarity with the banking and financial services industry, lending processes, and credit analysis will be considered as an advantage.
- Develop and nurture relationships with key decision-makers (CXOs, BUHeads, Product Heads) within your accounts.
- Build and sustain strong client contacts to foster ongoing relationships and customer loyalty.
- Collaborate with front-end teams and business support functions to deliver training and awareness programs for clients.
- Manage and grow the existing portfolio by farming accounts, building pipelines, and booking revenues.
- Lead solution-based and consultative selling initiatives to address client needs.
- Maintain and deepen business relationships to meet revenue targets through effective retention and negotiation strategies.
- Ensure exceptional customer service and satisfaction across all interactions.
- Understand detailed client requirements and provide customized solutions aligned with their needs.
- Regularly update clients on new features, solutions, and benefits to reinforce brand recall.
- Develop new business initiatives to increase share of wallet within key accounts.
Deliverables for Success:
- Proactively explore client challenges and identify growth opportunities.
- Build and sustain long-term client relationships on behalf of the company.
- Effectively handle client objections, clarifying doubts, and guiding clients towards optimal product solutions.
- Actively gather client feedback to enhance satisfaction and engagement.
- Promote a culture of excellent client service and client delight.
- Achieve and exceed top-line revenue and profitability goals.
Core Competencies:
- Self-motivated and comfortable working independently.
- Adaptable to evolving market and customer needs.
- Strong account management and relationship-building skills.
- 4-6 years professional experience in Account Management.
- Customer-centric approach with excellent networking capabilities.
- Capable of identifying sales opportunities within existing accounts and engaging at the CXO level.
- Experience in conducting customer training sessions and workshops.
- Ability to manage client relationships throughout the complete sales cycle.
- Proficient in Excel, MS Word, and PowerPoint.
- Excellent verbal and written English communication skills.
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