Account Manager AI Data Services

Company: Digital Divide Data (DDD)

Location: India - Remote

Experience: 10+ Years

Employment Type: Full-Time

Function: Sales / Account Management / Business Development

Reporting To: Head of Go-to-Market

About Digital Divide Data:

Digital Divide Data (DDD) is a mission-driven social enterprise providing end-to-end AI data services, including data annotation, labeling, validation, model evaluation, and human-in-the-loop workflows.

We support leading organizations working across Computer Vision, Generative AI, RLHF, NLP, Autonomous Vehicles, Robotics, Financial Services, and Foundation Models.

Headquartered in New York, DDD has delivery centers across India, Kenya, Cambodia, Laos, and the US. Our mission is to use technology and digital skills to create meaningful employment opportunities for economically marginalized youth.

About the Role:

We are looking for a growth-oriented and relationship-driven Account Manager to own and expand revenue across DDD's existing client accounts.

This role will focus on building strong executive relationships, identifying expansion opportunities across buying centers, and driving account growth through proactive engagement and consultative selling.

You will work closely with the Head of GTM, Solutions Engineering, Delivery, and Marketing teams and will be responsible for a portfolio of strategic accounts as well as a broader book of business.

Success in this role will be measured by revenue growth, account expansion, renewals, and achievement of expansion targets.

Key Responsibilities:

- Own revenue growth and commercial outcomes across assigned client accounts.

- Build and maintain executive-level relationships with key client stakeholders.

- Map relationships across business users, decision-makers, and executive stakeholders.

- Identify cross-sell, upsell, new buying center, and white-space opportunities.

- Develop account plans, share-of-wallet assessments, and account growth strategies.

- Partner with Delivery and Solutions Engineering teams to conduct growth-focused QBRs and client engagements.

- Lead and oversee renewal processes, including pricing and contract scope alignment.

- Maintain accurate account information, opportunity tracking, pipeline forecasts, and activities in Salesforce CRM.

- Monitor industry trends and competitive developments relevant to assigned accounts.

- Act as the primary escalation point for strategic client relationships when required.

- Collaborate with Marketing on account-based initiatives, customer success stories, and case studies.

Required Qualifications:

- 10+ years of B2B Account Management / Sales experience in technology services, SaaS, or enterprise software.

- Experience in AI/ML, data services, technology services, or enterprise software preferred.

- Proven track record of growing revenue within enterprise accounts.

- Experience managing accounts in the $50K$250K+ range.

- Strong executive presence and ability to build trusted-advisor relationships.

- Experience working with US-based clients and US time zones, including PST and EST coverage.

- Strong experience in account planning, relationship mapping, and share-of-wallet analysis.

- Demonstrated ability to identify and close expansion opportunities within existing accounts.

- Strong CRM, pipeline management, forecasting, and sales productivity skills.

- Excellent communication, presentation, negotiation, and stakeholder-management skills.

- Willingness to travel up to 30% for client meetings and QBRs.

- Bachelor's degree required.

Preferred Qualifications:

- Experience in AI data services, data annotation, data labeling, ML training data, or computer vision.

- Familiarity with Autonomous Vehicles, Robotics, Computer Vision, GenAI, or LLM markets.

- Knowledge of account management methodologies and frameworks.

- MBA or other advanced degree.

Compensation & Benefits:

- Competitive fixed salary + performance-based commission

- Health benefits

- Flexible remote working environment

- Opportunity to work with global AI/technology clients

- Opportunity to contribute to a mission-driven organization creating employment opportunities through technology

Why Join DDD?:

At DDD, you will have the opportunity to work at the intersection of AI, technology, and social impact. You will work with global clients and play a key role in expanding strategic partnerships while contributing to our mission of creating sustainable digital employment opportunities.

Equal Opportunity Employer:

Digital Divide Data is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace.