Deputy General Manager/Senior Manager - Inside Sales

Job Description:

You will be responsible for driving new customer acquisition through inside sales. Your primary focus will be on building and managing a high-performing sales engine, implementing scalable sales processes and leveraging technology to maximise lead conversion rates. You must be results-driven, possess strong data orientation, and have a track record of successfully building and managing inside sales processes.

Responsibilities:

Ownership of:

- New Customer Acquisition

- Performance Management of Team

- Lead Conversion Metrics and Lead Journey Efficiency

- Operation Metrics of OB Contact Center

- Total Cost Per Customer Acquired

Responsible for Enabling Tools and Technology and New Age technology:

- Dialer / CRM

- BOT Efficiency

- MIS and Analytics

- Integration and usage of multiple communication channels like calls, WhatsApp etc

- Build and execute Process to drive efficiency in Execution

Team Management:

- Hire for Relevant Skills

- Train to Break Zero Fast

- Retain a team of high calibre people

- Drive Productivity of TL / Advisors

Skill Sets / Requirements:

- Strong understanding of inside sales operations, including lead generation, lead nurturing, and sales process optimization.

- Good at Operation excellence of a sales processes.

- High Adoption and Adaptability of ever changing ecosystem BOT / AI / New Training.

- High achievement orientation. Takes full ownership of activities and outcomes.

- Data-oriented mindset with proficiency in using analytics tools.

Relevant Experience:

- 8+ years in Telesales Process, 3+ as Manager