Position : Deputy General Manager/General Manager - Business Excellence Qualification : MBA-Ops from Top Tier 1 or Top Tier 2 Colleges Work Location : Bangalore Job Type : Permanent & Full Time Salary : INR 25 - 27.50 LPA Experience : 15 - 16 years Job Description : - Deployment of Standardized Transaction Quality Monitoring &amp; Excellence Assessment across the organization. - Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to Healthcare business. - Alignment of organizational metrics to Excellence frameworks. - Implement strong governance to address Operations Quality and Improvement projects and initiatives - Drive projects to optimize Cost of Quality &amp; improve ROI - Deploy AI, ML, Analytics based SMART audits &amp; also drive audit automations - Build team capability. - Participate in client interactions through formal and informal channels towards ensuring attainment of objectives associated with the key deliverables. - Support Account Management through active participation in client interactions during visits, due diligences, client reviews and any other form that may arise. - Experience in driving Compliance Audits. Relevant certification preferred. - Strong Program management skills. - Strong domain knowledge in international healthcare processes and products. - Complete knowledge and implementation experience of Excellence models. - COPC registered coordinator and implementation experience of COPC, preferred - Knowledge of ISO9000, ISO27000, HIPAA is added advantage. - Work experience as Quality consultants will be an added advantage. - Capability to train and conduct workshops in Business Excellence. - Ability to identify process re-engineering requirements against end to end service provisioning in healthcare domain. - Ability to work across various geographies. - Strategic approach to problem solving Candidate Must Haves: - Graduate. - Post-graduation will be an added advantage. - BPR/Process Transformation - Over 15 years of which at least 6 years in a BRO. - Preferably, should have held leadership position in the Quality/Business Excellence function of a BPO for about 2 to 3 years. - Work experience in MNCs or reputed organizations will be an added advantage. Nice To Haves: - Six Sigma Black Belt - Certified Auditor ISO 9001, 27001 (preferred) - Preferably, should have held leadership position in the Quality/Business Excellence function of a BPO for about 2 to 3 years. - Work experience in MNCs or reputed organizations will be an added advantage. Additional Guidelines: Interview Process: 3 Tech Rounds

Bangalore

Deputy General Manager/General Manager - Business Excellence 

Job Description for Deputy General Manager/General Manager - Business Excellence  in MoreVentures in  Bangalore for (15-16) years of experience. Apply Now!