About the Role:

As a Department Manager, you will be responsible for delivering an exceptional OMNI customer experience, driving commercial results, and leading your team with a strong focus on visual merchandising, operational excellence, and customer satisfaction. This is a key leadership role within the store, where you will act as a brand ambassador, ensuring that your department meets both its sales goals and service standards.

Key Responsibilities:

- Ensure all customers receive a seamless, OMNI-channel experience (offline & online integration).

- Represent the brand positively by maintaining high service standards and building strong customer relationships.

- Empower your team to engage, inspire, and convert customers, ensuring a consistent in-store experience.

- Take full ownership of the department's sales and budget targets.

- Analyze daily/weekly sales reports and customer trends to identify commercial opportunities.

- Collaborate with the Store Manager to create and execute action plans for performance improvement and promotional strategies.

- Monitor and manage KPIs such as conversion rate, UPT (units per transaction), and ATV (average transaction value).

- Implement and maintain visual standards in line with global brand guidelines.

- Oversee stock rotation, replenishment, and in-store presentation to maximize product visibility.

- Ensure floor planning, display execution, and zoning are customer-centric and commercially effective.

- Lead, motivate, and coach a team of sales associates and department staff.

- Conduct regular team briefings, one-on-ones, and performance reviews.

- Identify development needs and create training and upskilling opportunities to build team capability.

- Foster a positive and inclusive team culture that aligns with brand values.

- Ensure adherence to store operating procedures, including inventory accuracy, loss prevention, cash handling, and safety protocols.

- Support the Store Manager in daily operations such as opening/closing, stock takes, and customer issue resolution.

- Maintain accurate staff scheduling to ensure optimal floor coverage.

Key Requirements:

Qualifications:

- Graduate in Retail, Fashion, Business Management, or related field (preferred but not mandatory).

Experience:

- 3 - 6 years of relevant experience in retail operations, fashion, or lifestyle brands.

- Prior experience as a Team Leader, Department Manager, or Assistant Store Manager is preferred.

Skills:

- Strong leadership and team management skills.

- Commercially savvy with good analytical and decision-making ability.

- Excellent communication and interpersonal skills.

- Passion for fashion retail, customer service, and team engagement.

- Proficiency in POS systems, Excel, and retail sales tools.