Role Overview:

The FCC Delivery Head will lead large-scale operations in Financial Crime Compliance, with a strong focus on PEP screening, fraud detection, and disputes management. This role requires deep domain expertise in US Banking and Insurance, proven leadership in managing multi-shore teams, and the ability to drive transformation and presales initiatives within the FCC Center of Excellence (COE).

Must have:

1. BFS -FCC domain

2. Experience in driving, strategizing SLA/client metrics that report health of a project (commercial and delivery)

3. Should have had strong customer interfacing skills with particular emphasis on customer experience management in transformation

4. Good understanding of business with P&L responsibility

5. Sound exposure to Project Management Methodologies, Estimation and Pre-sales support

6. Should have an executive presence

7. Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted services levels

8. Strong Client Relationship management and stakeholder management skills

9. Effective Leader and excellent personal organization and planning skills

10. Should demonstrate the ability to solve problems creatively

11. Should be able to create and manage change

12. Leveraging Business acumen, management experience, change management skills and domain expertise skills to provide strategic and tactical support to service Delivery operations

13. Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

14. Exposure to transformation

15. Exposure to transitions - Due diligence, Due diligence Report outs, transition planning & execution to BAU stabilization

Job Description:

- Manage and led a team of 200+ FTEs as part of customer service operations

- Provide strategic direction to the team to provide assured and best in class delivery

- Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality delivery

- Responsible to help identify/ recruit resources and resource utilization

- Liaise with Business Users for Requirement for various project streams across different lines of business

- Managing and driving the overall service of the Program other channels

- Key contact for all levels of governance forums

- Responsible for complete adherence to Program Level SOW

- Responsible for Off-shore P&L (AOP) target delivery

- Responsible for liaising with various transformation partners viz. black belts, automation to delivery FTE benefits

- Responsible to transform the business in line with client's steer to make business profitable & customer centric

- Responsible to successfully deliver transitions & land those up in to BAU

- Business process re-engineering and optimization