Roles & Responsibilities: - Accountable for achieving service level, cost, quality and employee morale within his/her AOR. - Ensuring & Developing SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions. - Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities. - Facilitate communication and coordination with different teams such as commercial, security & fleet. - Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time. - Monitoring employee's safety and security parameters across region and ensures no unlawful activity occurs. - Ensuring the pipeline and succession plan for the team for SMs and below is in place. - To assess the capability gaps of the team and to build/execute a plan to close the gaps. - Formulating a contingency plan for his/her respective AOR. - Plan & execute facility relocation, expansion, and sorter implementations. - Responsible for training, mentoring, coaching of Senior Managers & Managers. - Benchmarking with competition regarding First Mile & Middle Mile Delivery solutions to bring in innovations and industry best practices to Delhivery. - HR/Employee related KRA's - Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor Person Specifications- Skillsets/Education : - Functional Skills - Operations Management, Data Analysis, Change Management, Stakeholder Management - Experience - 7-12 years of relevant experience in Logistics/ Manufacturing industry. - Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up (execution). - Ability to work well in a team environment. Collaborate with internal and external resources in order to gain credibility with senior management. - Traveling will be a part of the role. (1-2 weeks of travel per month)

Guwahati

Others

Delhivery - Director - Hub Operations - Gateway Domain 

Job Description for Delhivery - Director - Hub Operations - Gateway Domain  in DELHIVERY LIMITED in  Guwahati Others for (7-12) years of experience. Apply Now!