Delhivery - Director - Capacity Building

Roles & Responsibilities:

- Synchronizes with the ground operations team as well as Last Mile leadership team and other stakeholders to manage smooth last mile operations LMA operations, by understanding the requirements and helps fix the gaps using different channels including recruitment drives, activations at ground level, & field hiring etc.

- Ensuring and acquiring local vendors/retailers near the dispatch center of Delhivery at variable rates and keeping track of it

- Ensuring the cost of delivery is low/optimized at the regional level by guiding the team/stakeholders/business on negotiation with vendors and applying dynamic costs for last mile delivery

- Identifying opportunities to collaborate with government, non-government agencies/organizations, and private entities that further the goal of building a stable last mile rider network in the region

- Ensuring the data sanity of respective states assigned with rider agents count and capacity promised for dispatch is maintained and is readily available

- Maintaining knowledge of trends and developments in the market, devising and presenting ideas and strategies

- Ensuring basic hygiene updates of vendors with regards to App, Partner Management tool compliance

- Conducting field visits to ensure effective acquisition and management of last mile partners

Person Specifications

- Experience : 6 years - 8 years of experience (including Marketing experience either in activations/ BTL)

- Effective Communicator - written & verbal

- Detail oriented as an individual and a TL

- Delivers Results & has a strong bias for action - goes above and beyond do find solutions to the existing challenges and delivers beyond the same

- Customer obsession

- Should be open to traveling and working in field

- Leads with Empathy at all times

- Comfortable in leveraging technology to improve the effectiveness of the recruiters under his/her span

- Should have managed a team in their current/ past roles