Job Description - Engagement Manager - Business Development (Life Sciences Only).

About CustomerInsights.AI

CustomerInsights.AI is a global analytics and AI-driven company founded in 2018, enabling data-driven commercial decision-making for Life Sciences organizations. Our product ecosystem, including ciPARTHENON and ciATHENA, leverages Analytics Automation, Artificial Intelligence, and Machine Learning to deliver timely, actionable insights to key stakeholders. With teams across North America and India, we work with client organizations ranging from emerging startups to large enterprises.

Position Overview

We are seeking an Engagement Manager with deep Life Sciences experience focused on Patient, Payer, and Market Access domains. The ideal candidate should have a strong understanding of US pharmaceutical datasets and Market Access landscapes, combined with proven experience in Business Development, Account Management, and Solution Management.

This role requires supporting sales cycles, responding to RFPs, managing solution offerings, and driving client success initiatives across large pharmaceutical clients.

Key Responsibilities

- Serve as a domain expert across Patient Analytics, Payer Access, Market Access, and Commercial Analytics engagements

- Work with a variety of US pharmaceutical data sources including IQVIA 852/867, Symphony Claims, Marketscan, Komodo, MMIT (Formulary, Coverage, Restrictions), Rebates, and Payer Data Assets

Support Business Development activities

- Lead and contribute to proposal creation, RFP responses, and pre-sales solutioning

- Develop new offerings & enhance existing solutions aligned to market needs (Patient Journey Models, Access Monitoring Tools, Rebate Analytics Solutions)

- Work closely with the Sales team to support pipeline building and client-specific pitch preparation.

Manage Solutions and Products

- Own and enhance specific solutions (e.g., Market Access monitoring dashboards, payer tracking tools).

- Collaborate with Delivery teams to improve solution effectiveness based on client feedback

Provide Account Management Support

- Assist in managing existing client accounts

- Drive client satisfaction through proactive solutioning, value-added recommendations, and continuous improvements

- Track healthcare market dynamics and recommend innovative solutions aligned with evolving payer, patient, and access trends

Technical Skills & Experience

- 6+ years of experience in Life Sciences, Commercial Analytics, Market Access, or Consulting

- Strong familiarity with US Pharma Data Assets - Sales, Claims, Payer Coverage, Rebates, Patient Journey datasets

- Demonstrated experience in Business Development support (proposal writing, solution design, RFP response)

- Exposure to Solution Management / Product Management approaches (enhancement cycles, roadmap development)

- Exceptional client-facing communication skills with the ability to drive account growth and manage executive-level conversations

- Collaborative team player adept at working with Sales, Delivery, and Product teams

- Strategic mindset focused on delivering value-based offerings

Why Join Us?

- Play a key role in shaping the next generation of intelligent enterprise platforms

- Work at the intersection of cutting-edge AI and real-world business impact

- Collaborate with passionate data scientists, engineers and domain experts

- Benefit from a flexible work environment focused on continuous learning and innovation

Culture & Values

We foster a high-ownership, performance-driven culture where teams are encouraged to think creatively, act responsibly, and deliver measurable outcomes. Our values guide how we collaborate, make decisions, and build long-term partnerships.

Website: https://www.customerinsights.ai/

LinkedIn: https://www.linkedin.com/company/customer-insights-ai/