Roles & Responsibilities : - Successfully manage renewals with existing clients on a timely basis - Create opportunities for cross-selling and up-selling on a quarterly basis - Manage pipeline and ensure quarterly renewal and cross-selling targets are achieve - Nurture and maintain strong relationship with assigned clients - Focus on customer retention through a consultative approach - Conduct periodic review meetings for monitoring various delivery metrics - Seek testimonials and reviews from clients to further enhance the brand SoftwareSuggest - Monitor NPS score of clients and proactively work towards achieving desired behnchmark Requirements: - Proven experience in customer success, account management, or similar role. - Strong interpersonal and communication skills. - Technical aptitude and ability to learn and explain complex products. - Exceptional problem-solving skills. - Ability to work independently and also manage the team. - Perks of Working with Us! - 5-day Workweek - Unlimited Paid Leave Policy - Uncapped Performance-Based Incentives - Reward & Recognition Programs - Annual Company Retreats - Employee Referral Rewards

Ahmedabad

Gujarat

Customer Success Specialist - IT 

Job Description for Customer Success Specialist - IT  in AVE-Promagne Business Solutions in  Ahmedabad Gujarat for (3-5) years of experience. Apply Now!