Customer Success Manager - US B2B SaaS

Title: Customer Success Manager - US B2B SaaS

Experience:

Location: Bangalore

Must have:

Customer Success

Account Management

Roles & Responsibilities:

- Be the face of the company post-sale - leading customer relationships and ensuring ongoing value delivery.

- Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close.

- Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption.

- Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in.

- Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset.

- Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives.

- Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust.

- Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience.

- Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For

- Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market.

- Proven track record managing mid to high ACV accounts ($60K-$200K) with strong stakeholder engagement.

- Strong background in engineering services sales, SaaS, or AI-driven business solutions.

- A mindset defined by customer obsession, speed, and ownership - you go the extra mile.

- Excellent communication, relationship-building, and organizational skills.

- Bonus: Experience working with AI-powered products or in fast-paced startup environments.