- The Customer Success Manager role at Phenom is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Phenom Talent Experience Platform.

- Our Customer Success Specialists share best practices and playbooks to help our customers scale adoption and usage while achieving their goals.

- You will become a trusted advisor to help our customers navigate the digital transformation landscape.

- You will help them define their key aspirations and leverage AI powered Phenom application to re-design the way they acquire, engage, and empower talent, internally and externally, across the globe.

- You will also be the voice of our customers back to Phenom.

Job Responsibilities:

- Evangelize products with our customers and ensure customers maximize product value.

- Thought partner with the customer in defining the right strategy.

- Unblock internal escalations by partnering with cross functional teams including product, engineering, managed services, support, and account management.

- Influence Phenoms strategic direction by understanding customers business, challenges, desired outcomes, and requested product features.

- Drive customer satisfaction to guarantee customer renewal and retention.

- Upkeep with upcoming features and roadmap to strategize customer goals.

- Track and monitor customer health using internal tools like Salesforce and Totango.

- Attention to detail, ability to understand, articulate and manage customer expectations.

- Manage a portfolio of large to small accounts.

Basic Qualifications:

- 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management.

Preferred Qualifications:

- 5+ years of experience in or more areas of consulting, testing, support, functional HR talent acquisition/talent management/learning/etc., customer success, and/or account management.

- Knowledge of how enterprise implementations, professional services, support processes work - will be a definite plus.

- Experience in AI powered technologies in the HR space or working at a fast-growing technology/SaaS company.

- Strong verbal and written communication skills.

- Experience in providing trainings, demos, and participate in webinars/conferences.

- We are a team of self-starters who excel in their fields.

- We believe in giving you responsibility, not a task.

- We expect you to take ownership and pride in the work you are doing and see the positive impact of your work on your colleagues and our customers.

- We believe in providing transparency and support, so you can do the best work of your career.

Benefits:

- Health and wellness benefits/programs to support holistic employee health.

- Growing organization with career pathing and development opportunities.

- Tons of perks in every location for all Phenoms!