1. Build and maintain strong relationships with assigned clients, serving as their primary point of contact and trusted advisor. 2. Understand clients' business objectives, challenges, and requirements to develop tailored success plans and strategies. 3. Proactively engage with clients to drive adoption, usage, and maximum value from our products/services. 4. Conduct regular check-ins, business reviews, and product demonstrations to provide ongoing support and guidance. 5. Collaborate with cross-functional teams, including sales, marketing, and product, to ensure client satisfaction and success. 6. Identify opportunities for upselling and expansion within existing accounts, working closely with the sales team. 7. Act as an advocate for clients within the organization, providing feedback, insights, and recommendations for product enhancements or improvements. 8. Monitor customer health metrics, track key performance indicators (KPIs), and take proactive measures to address any potential issues or concerns. 9. Stay up to date with industry trends, best practices, and competitive landscape to provide value-added insights to clients. 10. Contribute to the continuous improvement of customer success processes, tools, and methodologies.

Any Location

Mumbai

Customer Success Manager - IT 

Job Description for Customer Success Manager - IT  in Persolkelly in  Any Location Mumbai for (7-10) years of experience. Apply Now!