Hireginie Talent Cloud Reviews by Employees

Talent Acquisition Partner

Talent Acquisition Executive

Talent Partner

About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their servicesranging from telecalling to sales and supportleverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: Customer Success Manager - Edtech Location: Sec 3, Noida Experience: 4+ Years Qualification: Any Graduate/MBA preferred About the role: This role is a Customer Success / Key Account Management position where youll own the post-sales journey for their Edtech clients onboarding them, driving product adoption, and ensuring they achieve measurable business results. Youll build deep relationships, act as their trusted advisor, proactively solve problems, and identify opportunities to expand revenue, all while serving as their voice within the organisation to influence product and process improvements. Responsibilities: - Serve as the primary point of contact post-sale: own onboarding, training, and ongoing relationship management. - Understand customer goals, workflows, and pain points to deliver tailored solutions that drive adoption and satisfaction. - Run regular check-ins and quarterly in-person meetings to strengthen engagement and surface risks early. - Track product usage, NPS, and other health metrics to proactively address issues and improve outcomes. - Identify and execute upsell, cross-sell, and expansion opportunities, grow recurring revenue through deep account mining. - Collaborate with Product, Sales, Ops, Finance, and Support to ensure seamless delivery, billing, and SLA adherence. - Design and implement lead management workflows, reporting dashboards, and outreach integrations for customer success. - Act as the voice of the customer internally, share insights to guide product improvements and go-to-market strategy. - Drive automation and efficiency by transitioning mature processes to AI bots, remote agents, or assist tools when appropriate. - Contribute to a high-performance, low-ego team culture, coach others, share knowledge, and remove roadblocks. Requirements: - At least 4+ years of experience in a customer-facing role. Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conversations. - Preferred experience in the Edtech industry - Bonus points for past SaaS customer success experiences. - Bonus points for understanding industry lingos: LQ, sales, outreach strategies, and managing virtual teams. - Strong written and verbal communication with the ability to run check-in meetings and calls with customers, basic negotiation and objection handling skills, etc. - High-quality email writing - ability to follow up effectively, summarize meetings/calls, and report updates. - Strong focus on details and project management, as you will be handling multiple customer accounts. - Good interpersonal skills and empathy are critical as you will be handling customer relationships and internal team members. - The ability to deeply understand technical products and their scope and limitations. - Strong problem-solving skills and finding creative solutions and workarounds when needed. You have to be results and value driven. - Basic data analysis and data-driven decision-making.

Noida

Customer Success Manager - EdTech 

Job Description for Customer Success Manager - EdTech  in Hireginie Talent Cloud in  Noida for (4-8) years of experience. Apply Now!