Roles & Responsibilities:

- Own and grow strategic enterprise accounts by developing and executing account plans aligned with business objectives and customer success goals.

- Build and nurture long-term relationships with senior business stakeholders, becoming a trusted advisor to key clients.

- Conduct Quarterly Business Reviews (QBRs) to evaluate account performance, identify growth opportunities, and align on future roadmaps.

- Drive revenue growth through account expansion by identifying upselling, cross-selling, and renewal opportunities.

- Lead commercial discussions and contract negotiations to maximize customer lifetime value and business profitability.

- Monitor key account metrics including revenue, retention, customer satisfaction, product adoption, and account health.

- Partner with Product, Customer Success, Operations, and Delivery teams to ensure seamless execution and exceptional customer experience.

- Proactively identify business risks, address customer concerns, and implement strategies to improve retention and engagement.

- Analyze industry trends, customer insights, and competitive intelligence to recommend strategic growth initiatives.

- Maintain accurate sales forecasts, account plans, and customer updates using CRM platforms.

Ideal Candidate:

- 3+ years of experience in Key Account Management, Enterprise Account Management, Customer Success, or Strategic Account Management within a B2B SaaS organization.

- Demonstrated success in managing large, high-value enterprise accounts while consistently achieving revenue growth, renewals, and customer retention targets.

- Strong commercial acumen with experience in account planning, contract negotiations, and business development.

- Proven ability to build executive-level relationships and influence senior stakeholders across customer organizations.

- Experience collaborating with cross-functional teams including Product, Sales, Customer Success, and Operations to deliver customer value.

- Strong analytical skills with the ability to interpret customer data, identify growth opportunities, and develop strategic account plans.

- Hands-on experience using CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar customer management tools.

- Excellent communication, presentation, stakeholder management, and negotiation skills.

- Self-driven, customer-centric professional with a consultative approach and a passion for building long-term client partnerships.

Why Join Us:

- Own strategic enterprise accounts and directly influence customer growth and business outcomes.

- Work in a high-growth B2B SaaS environment with exposure to leading enterprise clients.

- Collaborate with experienced Product, Sales, and Customer Success leaders in a fast-paced, innovation-driven culture.

- Competitive compensation with performance-based incentives and strong career progression opportunities.

- Opportunity to shape commercial strategy, build lasting customer relationships, and create measurable business impact.