Key Responsibilities - Build and manage a team of 5-6 high performing Customer Success Managers (CSMs) by providing strong, experience-led mentorship. - Own and drive customer delight through strong operational delivery at your largest accounts along with your CSMs. This will involve joining for MBRs, QBRs, renewal meetings, project managing escalations internally, and lots of customer engagement. - Solely own a Revenue Retention goal of 150-200% NRR on your team's portfolio. You are accountable for your team's account planning, renewal risk identification and mitigation, and driving renewal closures with limited sales team intervention. NRR is your metric to own. - Build the strongest, most collaborative working relationships with internal stakeholders in operations, claims, product, and engineering to execute and advocate on customer requirements. - Drive account expansion through account whitespace planning, opportunity identification, and building a culture of strong follow-ups - Serve as the voice of the customer internally to continuously improve customer delivery - Implement a metrics-driven approach to performance management, rewards and recognition - Ensure the proper use of CRM and other internal tools for effective data management - Contribute to our overall Customer Success strategy by working with the COO/Co-founder and executive team on cross-geography projects Core Competencies, Knowledge, Experience - 8+ years of B2B customer success or account management experience, preferably in SaaS, software, or insurance - Ability to close renewal and expansion deals with CXO-level decision makers - Capable of communicating with a diverse range of individuals, across functions - Proven ability to coach, mentor, and develop individual contributors - Ability to thrive in a high velocity startup environment with a CAN DO attitude - Familiarity with G Suite and Microsoft office, including Excel - Fluency in English, Hindi &/or other relevant regional languages - Excited to travel, meet customers, and build life-long relationships

Any Location

Anywhere in India/Multiple Locations

Pune

Mumbai

Customer Success Leader 

Job Description for Customer Success Leader  in Spot Buzzy in  Any Location Anywhere in India/Multiple Locations Pune Mumbai for (8-12) years of experience. Apply Now!