Key Responsibilities :
Client Success & Relationship Management:
- Act as the primary point of contact for assigned enterprise accounts.
- Build deep relationships with key client stakeholders (CXOs, marketing, pre-sales, CRM teams).
- Understand each client's business model, sales funnel, and KPIs to align Sirrus.ai to their goals.
- Conduct quarterly business reviews (QBRs) showcasing impact metrics, adoption insights, and next-step opportunities.
Adoption, Onboarding & Enablement:
- Lead client onboarding, training sessions, and platform walkthroughs for new users.
- Monitor platform usage, identify adoption gaps, and proactively drive engagement initiatives.
- Translate user feedback into actionable insights for the product and engineering teams. Techno-Functional Ownership - Understand platform architecture, APIs, and data flows - especially integrations with CRMs like Zoho, Salesforce, or HubSpot.
- Coordinate with internal tech/vendor teams to resolve configuration or data-sync issues.
- Document and track all client enhancement requests and ensure smooth delivery through vendor collaboration.
Account Growth & Retention:
- Identify expansion opportunities through deeper product usage, add-ons, or analytics modules.
- Ensure renewals through demonstrated ROI and consistent value communication.
- Actively manage escalations and ensure rapid resolution in coordination with the tech team. Reporting & Insights
- Prepare client success reports showing adoption, issue resolution, and performance KPIs.
- Support clients in leveraging Sirrus.ai's analytics and lead intelligence to improve their conversion efficiency.
- Track and report account health metrics internally, including usage, satisfaction, and renewal probability.
Required Skills Experience:
- 8+ years of experience in Customer Success, Account Management or Enterprise Sales roles in a B2B SaaS environment.
- Proven experience managing real estate or proptech clients is highly desirable.
- Strong exposure to CRM systems (Zoho, Salesforce), Marketing Tools (Mixpanel, MoEngage, Clevertap), Cloud Telephony systems (Exotel, Knowlarity, Twilio, etc.)
Technical & Functional Skills:
- Tech-savvy with working knowledge of APIs, integrations, AI models and current tech stack.
- Excellent analytical skills - ability to interpret data, derive insights, and present business impact.
Behavioural Skills:
- Strong relationship management and consultative communication skills.
- Ownership-driven, proactive, and comfortable working in a fast-paced startup setup.
- Exceptional presentation and storytelling abilities for client-facing reports.
- Collaborative mindset to work with product, marketing, and engineering teams
- Location: Mumbai (In-Office)
- Employment Type: Full-time
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