Multplyr Reviews by Employees

Customer Onboarding & Success Manager SaaS 7 to 10 years 25LPA range Hiring for : A GenAI SaaS product company, incubated inside of a 20+ years old global analytics consulting business. Role : Customer Onboarding & Support / Success. Experience : 7 to 10 years in relevant roles, preferred majority in SaaS / product companies. Salary : Up to 25LPA based on experience. Location : Bengaluru or Pune. Type : Hybrid Joining : Immediate to 30 days preferred. IMPORTANT : Last 3+ years must be in a similar role at high growth SaaS product companies. Overview : - Our client is seeking a dedicated and customer-focused individual to join their team. - In this role, you will be responsible for providing exceptional support to their customers, guiding them through the onboarding process, and ensuring their satisfaction. - The ideal candidate will possess strong communication skills, a passion for helping clients, and the ability to thrive in a fast-paced environment. - Understanding of different tools like CRM / ticketing / MarTech / ecommerce is desirable. Key Responsibilities : - Guide customers through the onboarding process, ensuring a smooth and seamless experience. - Provide timely and effective support to customers via email, phone, and chat channels. - Troubleshoot technical issues and escalate complex issues to the appropriate teams when necessary. - Collaborate with cross-functional teams to address customer needs and improve the overall customer experience. - Document customer interactions and maintain accurate records in the CRM system. - Educate customers on product features, functionality, and best practices to maximize their success. - Assist in the development of support resources, including FAQs, knowledge base articles, and training materials. - Continuously seek opportunities to improve processes and enhance the quality of support provided to customers. - Stay up to date on product updates, industry trends, and best practices in customer onboarding & support. Must have: - Overall 7 to 10 years experience in relevant roles, preferred majority in SaaS / product companies. - Min 3 years experience with customer support and success at a technology or SaaS based company. - Strong communication skills, both written and verbal. - Excellent problem-solving abilities and attention to detail. - Proficiency with CRM systems and support tools. - Ability to work independently and as part of a team. - Bachelor's degree in computer science engineering or equivalent. - MBA would be preferred but isn't necessary.

Bangalore

Customer Onboarding & Success Manager - SaaS 

Job Description for Customer Onboarding & Success Manager - SaaS  in Multplyr in  Bangalore for (7-10) years of experience. Apply Now!