Job Description We are looking for a strategic and data-driven CRM Manager to lead our customer relationship management initiatives. The ideal candidate will be responsible for managing the CRM platform, driving customer engagement, improving retention, and enabling personalized marketing and sales strategies using CRM insights. Key Responsibilities: - Oversee the implementation, administration, and optimization of the CRM system (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics) - Define and execute CRM strategies to drive customer acquisition, retention, and loyalty - Collaborate with marketing, sales, product, and support teams to create customer lifecycle campaigns - Analyze CRM data to generate actionable insights and improve customer segmentation - Ensure data hygiene, integrity, and compliance with privacy regulations (GDPR, etc.) - Track and report key CRM KPIs including engagement, conversion, CLV, churn, and ROI - Lead automation initiatives to streamline workflows and communication (email, SMS, notifications) - Integrate CRM with other tools and platforms (ERP, e-commerce, marketing tools, etc.) - Train internal users and manage support for CRM-related queries - Stay updated with CRM trends and recommend tools/strategies for continuous improvement Skills & Qualifications: - 4+ years of experience managing and optimizing CRM systems - Hands-on expertise in tools like Salesforce, Zoho CRM, HubSpot, or Microsoft Dynamics - Strong understanding of customer journey mapping, segmentation, and campaign automation - Experience with data analytics, reporting tools, and marketing automation platforms - Excellent communication, stakeholder management, and leadership skills - Bachelor's degree in Marketing, Business, IT, or MBA - Understanding of CRM best practices, lead nurturing, and customer success strategies

Hyderabad

CRM Manager 

Job Description for CRM Manager  in M/S.Smart Solution in  Hyderabad for (4-6) years of experience. Apply Now!