Crisil - Manager - Internal Communications

About the Role

We are looking for a passionate and experienced Internal Communications Manager with a digital-first mindset to manage the internal communications and engagement across the organization. This role demands a strategic thinker with a structured and hands-on approach to ideation, planning, and flawless execution. The position would be individual contributor role, and you will be responsible for end-to-end ownership of the employee social platform (Intranet), ensuring reach, impactful communication, increased platform adoption, and measurable employee engagement.

You will act as a trusted advisor to leadership and cross-functional teams, translating business goals into compelling and meaningful internal communication initiatives.

Key Responsibilities

Internal Communication Strategy & Execution

- Design, implement, and manage the internal communications strategy aligned with business priorities and cultural goals.

- Create structured communication plans and campaigns to drive employee engagement, organizational alignment, and leadership visibility.

- Develop and maintain Standard Operating Procedures (SOPs) to streamline communication processes and ensure operational efficiency.

Intranet Platform Management

- End-to-end management of the Internal Social Platform (Intranet) including content strategy, execution, platform operations, user experience, and continuous improvement.

- Own and maintain the intranet content calendar, driving timely, relevant, and engaging content that promotes traffic, interaction, and collaboration.

- Define and track KPIs for platform performance, analyze engagement metrics, and generate regular reports and actionable insights.

- Lead initiatives to increase platform adoption and peer-to-peer interaction across levels and functions.

Stakeholder & Agency Collaboration

- Act as a communication partner to internal teams and leadership, understanding their needs and crafting impactful messaging.

- Manage relationships with creative agencies including briefing, coordination, and quality control to ensure timely and effective campaign delivery.

- Establish a regular cadence and coordination rhythm with platform vendors for smooth platform functioning and feature optimization.

Governance & Brand Consistency

- Ensure governance, consistency, and alignment in tone, voice, and branding across all internal communication touchpoints.

- Maintain a feedback loop with stakeholders to gauge impact and continuously refine internal campaigns and communication assets.

What You Bring: Experience and Expertise

- Experience in Internal Communication / Employee Engagement is must with 8 - 10 years of work experience

- Demonstrated success in strategizing and executing internal communication initiatives in medium to large organizations.

- Proven expertise in managing digital internal platforms (e.g., SharePoint, Yammer, Workplace by Meta, or similar).

- Experience working with cross-functional teams, creative agencies, and senior leaders.

- Strong background in content development from ideation to delivery across digital and non-digital internal channels.

Mandatory Skills

- Strong understanding of internal communication best practices, employee engagement, and organizational culture.

- A digital-first approach to communication strategy and execution.

- Expertise in managing and analyzing internal communication tools/platforms and engagement dashboards.

- Highly structured thinking, with a process-driven mindset for ideation, planning, and reporting.

- Exceptional verbal and written communication skills.

- Strong project management skills with attention to detail and the ability to manage multiple priorities.