- We're looking for a Customer Success Manager who can be the voice of the customer inside CredResolve and the face of CredResolve to the customer.
- You will work closely with founders, ops leadership, product teams, and portfolio managers to ensure that every client sees measurable recovery uplift, operational excellence, and exceptional service.
- This is not an account management role - it is a high-ownership delivery + relationship + revenue impact role.
Key Responsibilities:
- Own end-to-end customer relationship for lenders allocated to you.
- Deeply understand client expectations and ensure the internal teams meet delivery SLAs across digital, voice bot, workflow, field and legal channels.
- Be proactive in identifying problems before the customer spots them - and mobilize teams to solve them.
- Participate in portfolio reviews and drive insights + next-steps for performance improvement.
- Track key metrics: DPD-wise performance, bucket-wise movements, channel productivity, and compliance.
- Escalate blockers early and ensure the right internal speed and accountability to resolve them.
- Drive upsell/expansion opportunities based on trust, impact delivered, and customer priorities.
- Create recurring performance MIS / monthly and quarterly business reviews for CXO-level conversations.
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