CPM India - National Operations Manager

Description:

Job Description: Program Manager Retail Business and Merchandiser Program.

Position Overview:

We are looking for a highly skilled and motivated Program Manager to lead our retail business and merchandiser program. The successful candidate will be responsible for managing multiple clients, overseeing the retail business of promoters, and moving merchandisers, and driving the program's success according to key performance indicators (KPIs). This role requires excellent leadership and organizational skills, as well as the ability to manage budgets, drive sales, handle stakeholders, and provide team training on products and applications.

Responsibilities:

Client Management:

- Regularly communicate with clients to provide updates, gather feedback, and ensure their satisfaction.

Retail Business Promoter and Merchandiser Program Management:

- Develop and implement strategies to optimize the effectiveness and efficiency of the program.

KPIs and Performance Tracking:

- Monitor program performance, analyze data, and make data-driven decisions to achieve KPI targets.

Hiring and Team Management:

- Provide leadership and guidance to the team, fostering a positive and productive work environment.

Budget Management:

- Regularly track expenses and identify cost-saving opportunities.

Sales and Business Growth:

- Identify opportunities to expand the program and explore new business prospects.

Stakeholder Management:

- Effectively communicate with stakeholders to keep them informed of program progress and results.

Team Training on Products and Applications:

- Ensure that the team is equipped to deliver exceptional service to clients and customers.

Qualifications and Skills:

- A Masters degree is a plus.

- Proven experience as a Assistant Program Manager, preferably in retail business promoter or merchandising FMCG or FMCD.

- Strong leadership and team management skills, with the ability to motivate and guide a diverse team.

- Excellent organizational and project management skills.

- Analytical mindset with the ability to interpret data and make strategic decisions.

- Budget management experience, ensuring cost-effective operations.

- Outstanding communication and interpersonal skills to effectively interact with clients and stakeholders.

- Proficiency in using project management tools and software.

- Prior experience in retail sales and driving business growth is an advantage.