CX Transformation Consultant

Consulting | Pre-Sales | Solutioning

Location: Gurugram / Hyderabad

- Help Enterprises Reimagine Customer Experience

- Customer experience is being fundamentally reshaped by AI.

- Organisations are adopting conversational AI, automation, analytics, and intelligent workflows to improve customer satisfaction, reduce costs, and scale operations.

- We are hiring a CX Transformation Consultant to help design these solutions.

- This role is ideal for someone who combines deep understanding of BPO and customer operations with strong consulting, solutioning, and presentation skills.

Why This Opportunity Stands Out:

This role offers a rare opportunity to work at the convergence of:

- Customer Experience Consulting

- AI and Automation

- Enterprise Solutioning

- Strategic Pre-Sales

You will partner with sales, operations, and technology teams to design practical transformation solutions for enterprise clients.

What You Will Work On:

You will help clients solve challenges such as:

- Reducing customer support costs

- Improving response times

- Automating repetitive tasks

- Enhancing agent productivity

- Generating actionable CX insights

Key Responsibilities:

- Support RFP and proposal responses

- Understand client requirements

- Design end-to-end CX and BPO solutions

- Develop effort estimates and pricing models

- Build executive presentations

- Conduct solution walkthroughs

- Work with operations, technology, and transition teams

Technologies and Solution Areas:

- Conversational AI

- Chatbots and Voicebots

- Agent Assist

- Back-office Automation

- Workflow Automation

- CX Analytics

What Success Looks Like:

Within 6-12 months, you will be able to:

- Independently design transformation solutions

- Build high-quality proposals and decks

- Present confidently to clients

- Identify automation opportunities

- Translate operational challenges into business cases

Ideal Candidate Profile:

You may be a strong fit if you have 4-6 years of experience in:

- BPO operations

- CX Transformation consulting

- Solution design

- Pre-sales

- Business transformation

Must-Have Requirements:

- 4-6 years of relevant experience

- Strong understanding of customer support and back-office operations

- Experience in transformation and automation initiatives

- Exposure to conversational AI, automation, or CX analytics

- Excellent PowerPoint and proposal-writing skills

- Strong communication and presentation skills

Preferred Qualifications:

- Consulting experience

- Exposure to pricing and effort estimation

- Experience in client workshops

- Understanding of AI-led CX transformation

This Role Is Ideal For:

- Business analysts in BPO transformation teams

- Pre-sales professionals in BPM/CX firms

- Consultants focused on customer operations

- Solutioning professionals seeking broader consulting exposure

This Role May Not Be Suitable If:

- Your experience is purely operational with no solutioning exposure

- You are uncomfortable creating proposals and presentations

- You prefer delivery execution over consulting and client interaction

Why This Could Be a Strong Career Move:

This role will significantly strengthen your capabilities in:

- Consulting and structured problem solving

- Enterprise solution design

- AI and automation-led transformation

- Executive communication

- Commercial and business understanding

It positions you well for future roles in consulting, solutioning, transformation, and strategic pre-sales.

Location: Gurugram / Hyderabad