About the Job:

We are looking for a product-savvy and client-focused professional to join our Customer Success team. In this role, you will own the client journey from solutioning and onboarding through implementation, adoption and account growth by helping customers maximize the value of the DeltaX platform. Working closely with cross-functional teams, you will deliver tailored solutions, build trusted client relationships, and drive long-term customer success.

Your day-to-day responsibilities shall encompass:

- Own client relationships from onboarding through adoption and ongoing account management.

- Lead product demos, understand client requirements, and recommend the best platform solutions.

- Own client onboarding, implementation, training, and product adoption from kickoff to go-live.

- Manage a portfolio of accounts, driving retention, account growth, and upsell/cross-sell opportunities.

- Partner with Product, Engineering, Media, Creative, and Development teams to ensure timely client delivery.

- Maintain solution documentation, onboarding playbooks, product feedback, and implementation best practices.

- Escalate risks or blockers to leadership as needed.

What you will need to succeed in the role:

- 3 - 6 years of experience in Customer Success, Solutions, Onboarding, or Account Management within SaaS, AdTech, MarTech, or product-based companies.

- Strong experience conducting product demos, translating business requirements into product solutions, and engaging with senior client stakeholders.

- Good understanding of platform configurations, integrations and APIs, with the ability to confidently discuss product capabilities and requirements with clients.

- Excellent communication, stakeholder management, and project coordination skills with the ability to manage multiple client engagements simultaneously.

- Familiarity with CRM, onboarding, reporting, or campaign management tools such as HubSpot, NetSuite, ClicData, or similar platforms.

- Experience creating onboarding playbooks or mentoring team members is an added advantage.

About DeltaX:

DeltaX is a Data-Driven Digital Advertising Platform built for Agencies and Advertisers to optimally buy, track, attribute and report ad campaigns across search, social media, display RTB, Mobile, Video and other media channels. Founded in 2012, the platform serves as the pioneer in the Advertising Technology Industry. We leverage deep learning technology to break complex data sets and enable digital marketers and advertisers to understand consumer behaviour and frame better outreach strategies accordingly, only to help them get the best out of their digital media investments.