Client Partner/Account Manager - IT Services & Solutions - CPG & Retail

Job Title: Client Partner /Account Manager - IT Services & Solutions (CPG & Retail)

Location : Bangalore, India

Experience : 15-20 Years

About the Role

We are seeking a seasoned and strategic Client Partner to drive growth and deepen relationships across key enterprise accounts in the IT Services and Solutions with CPG and Retail domain. This role demands a consultative leader with a proven track record in managing large-scale client engagements across Digital Engineering, Cloud & Infrastructure, Artificial Intelligence, and Technical Support Services.

As a trusted advisor, you will be responsible for account growth, client satisfaction, and solution orchestration, working closely with delivery, pre-sales, and practice teams to deliver business outcomes.

Key Responsibilities

Client Relationship Management

- Serve as the primary point of contact for CXOs and senior stakeholders across assigned accounts.

- Build long-term strategic partnerships by understanding client business goals and aligning solutions accordingly.

Revenue Growth & Account Expansion

- Own P&L for assigned accounts; drive YoY revenue growth through upselling and cross-selling.

- Identify white space opportunities across digital transformation, cloud modernization, and AI-led initiatives.
Solutioning & Advisory

- Collaborate with internal solution architects and delivery teams to craft tailored proposals.

- Lead proactive transformation discussions around cloud migration, AI/ML adoption, and digital engineering.

Market & Competitor Intelligence

- Stay abreast of industry trends, emerging technologies, and competitor strategies to position differentiated offerings.

Delivery Governance & Escalation Management

- Ensure high-quality service delivery and SLA adherence.

- Act as escalation point for operational issues and drive resolution with internal teams.

Ideal Candidate Profile

- 15-20 years of experience in IT services, with at least 5 years in a client-facing leadership role.

- Proven success in managing multi-million-dollar accounts across geographies (preferably US/Europe).

- Deep understanding of Digital Engineering, Cloud & Infrastructure, AI/ML, and Technical Support Services.

- Strong commercial acumen with experience in contract negotiations, pricing, and P&L ownership.

- Excellent communication, stakeholder management, and consultative selling skills.

- Bachelor's degree in Engineering or related field; MBA preferred.