About the client:

A leading Data Analytics and AI solution provider with various industry accolades, with over 3 decades of industry experience.

Job Summary:

Our client is seeking an experienced Client Partner/Account Manager with deep expertise in EdTech and Digital Learning. You will manage key US client relationships, lead globally distributed teams, and deliver value through AI-native solutions, digital content services, and modern learning platforms.

Qualifications:

- Education: Bachelors in Business Administration, Education Technology, Computer Science, or related field (MBA preferred).

- Experience: 12 - 18 years in account management, client partnerships, or business development within EdTech/Higher Education/Digital Publishing.

- Leadership: Proven success leading large, globally distributed teams and managing complex delivery architectures.

- Commercial Scale: Direct P&L ownership of $56M with consistent revenue growth and profitability.

- Industry Knowledge: Strong understanding of EdTech challenges, AI-native personalization, and compliance standards (FERPA, COPPA, WCAG).

Key Responsibilities:

Client Relationship Management:

- Serve as the primary point of contact for US-based clients, ensuring consistent engagement and satisfaction.

- Build long-term partnerships by understanding curriculum needs, platform challenges, and strategic learning goals.

- Drive account growth through cross-sell and up-sell opportunities across content, data, and engineering portfolios.

P&L Management:

- Own annual P&L responsibility, ensuring profitability and revenue growth.

- Manage budgets, forecast revenue, and optimize operational efficiencies - onshore/offshore teams.

- Prevent account churn and improve delivery cost structures.

Strategic Planning & Execution:

- Develop and execute account plans aligned with client learning objectives and growth goals.

- Ensure delivery excellence in digital publishing, platform modernization, and data engineering projects.

- Stay ahead of EdTech trends, competitive landscape, and emerging technologies (LLMs, personalized learning pathways).

Domain & Technical Expertise:

- Demonstrate deep knowledge of higher education, K-12 publishing, assessments, and digital content standards (LTI, QTI, SCORM).

- Act as a trusted advisor, offering insights on modern learning experience design (LXD) and EdTech frameworks.

Solutioning, Data & AI Innovation:

- Collaborate with technology teams to design innovative learning solutions leveraging analytics, Generative AI, and SaaS platforms.

- Drive adoption of learning analytics, dashboards, and predictive models for student retention.

- Propose scalable, secure, and cost-effective cloud-native architectures aligned with client objectives.