Client Account Manager(Software) Job Description: Client Account Manager at Acheron will define the relationship between the business and the customers. The main objective is to manage a group of customers (Accounts) ensuring retention and growth in them through the implementation of appropriate and unique strategies. Responsibilities: - Retention and Expansion within existing customer accounts is the primary responsibility - Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to serve and motivate key accounts to stay with the business. - Maintain an updated sales funnel and participate in regular sales reviews and conducts analysis that influence account-specific decision making - Remain responsible for assessing, clarifying, and validating the customer's needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business' standards. - Advise customers on strategic initiatives and roadmaps aligned with executive vision. - Identify and evaluate the business opportunities by keeping an eye out for business best practices, trends, and principals that will enable the key account team to keep the customers satisfied. - Implement Sales strategies that lead to high customer satisfaction, hence, building awareness and credibility with the existing customers. - Take part in the strategic account planning process in which the financial targets, performance objectives, account management standards and critical milestones over specific periods of time are to be decided. - Plays an analytical role to prepare detailed proposals/quotes depending on each customer's requirements. - Will be responsible to prepare pricing documentation for the business's products/services. - Manage customer relationships and provide engagement oversight, Identify and develop project opportunities with existing customers. - Optimize existing processes within the company and actively enhance all Customer Success initiatives. - Stay collaborative with the customer support and resource management departments in an effort to meet the account performance objectives as well as the key accounts' expectations through complimentary cross-functional efforts. Required Skills: - The ideal applicant should have at least 5+ years of Key Account Management experience in managing customer accounts for consulting related services and related revenue - Enthusiasm in customer interaction and passion to understand problems and solve them for customers - Background in business, marketing, or communications, LinkedIn presence, blogs/Vlogs are an added advantage - Should have demonstrated a great deal of sales experience, possessing an ability to drive sales and having met and even exceeded YoY targets in their accounts - Exceptional ability to communicate and foster positive business relationship - Assertive communicator and skilled in communicating effectively via presentations, documents and emails - Good knowledge on the best practices, market trends, consumer trends, and the competitive environment - Demonstrated proficiency in financial analysis, being able to identify profitable sales opportunities and the development of financially viable long-term key account plans - Experience in analyzing and optimizing the existing processes in the Customer Success journey and Account Retention - Europe and US exposure will be an added advantage - Should be from the Software industry.

Hyderabad

Client Account Manager - Software Industry 

Job Description for Client Account Manager - Software Industry  in Looper Development Services Private Limited in  Hyderabad for (5-15) years of experience. Apply Now!