Job Profile: The Client Account Manager must have IT Product/Service Division Experience and will be responsible for overseeing the client accounts in a growing agency environment. Duties include: - Be the primary point of contact for E2M clients. - Work with clients to ensure they are finding value in our services. - Ensure exceptional customer experience. - Be a customer advocate while capturing customer feedback and reporting requests to Project Management and Development team. - Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. - Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. - Maintain a revenue base by managing account retention and renewal. - Overseeing the client's account from a delivery perspective. - Providing strategic guidance to build relationships. - Being a liaison between client and technical project managers, Account Managers. - Flexible time management. - Coordinating with internal resources to ensure all objectives are achieved on time and on budget. - Bringing creative solutions to operational challenges. - Work cross-functionally with the larger to create a cohesive experience throughout a customer's lifecycle. Requirements: - 2-4 years experience at a creative, digital marketing, OR web design/development agency. - Prior experience handling/delivering projects in web and eCommerce technologies (WordPress, WooCommerce, Shopify, and BigCommerce) is an added advantage. - Passion for great work, and the process + strategies to drive it. - Knowledge of web technologies and digital marketing (no coding experience is required). - Track record of managing successful web design and development projects. - Reverence of multitasking as an art form. - Clear, concise, direct communication style. - History of client growth and profitability. - Strength in building relationships across clients and internal teams. - Vested interest in growing an agency and contributing to its culture. - Experience in project management and collaboration software is a plus (Basecamp, ClickUp, etc. - Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy. - Proven track record working with Sales, Pre-sales and Account Manager to deliver client services effectively. - Passion for technology and innovation. - Excellent communication and presentation skills. - Strong understanding of business processes and their implementation methodology. - Prior experience working with North American clients across different time-zones. Essential Functions: - Take accountability and ownership of all client relationships (regardless of scale). - Coordinate with internal team members to ensure project requirements, scope, and deliverables are understood and deadlines are met on time with consistency and accuracy. - Regularly communicate with clients and provide best-in-class service to meet their needs. - Proactively identify, manage, communicate, and mitigate risks to timing, scope and budget. - Work with the sales team to create proposals, budgets, and timelines. - Guide and direct solutions for any project-related issues that arise. - Manage budgets and projects within our project management system (current software includes Basecamp and ClickUp). - Monitor and proactively report financials for each client to senior leadership on regular basis. - Extremely attentive to detail.

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Client Account Manager -  Design/Development Agency 

Job Description for Client Account Manager -  Design/Development Agency  in E2M SOLUTIONS PVT LTD in  Others for (2-4) years of experience. Apply Now!