Chief Operating Officer - Multi Specialty Hospital

Industry: Healthcare / Hospital Operations

Experience: 15+ years

Type: Full-time | Senior Leadership

About the Role:

A 100-bedded multi-specialty hospital in Papua New Guinea is seeking a high-performing Chief Operating Officer to lead hospital-wide operations and support the next phase of growth. The role requires a strong execution-focused leader with deep experience in healthcare operations, systems building, quality improvement, and cross-functional team management.

Key Responsibilities:

- Lead end-to-end hospital operations across inpatient, outpatient, emergency, ICU, OT, diagnostics, pharmacy, nursing, housekeeping, billing, procurement, and facilities.

- Ensure seamless day-to-day functioning of all clinical support and non-clinical departments.

- Build and implement SOPs, workflows, operational controls, and service standards.

- Track and improve KPIs including bed occupancy, patient flow, turnaround time, revenue, cost, and service quality.

- Partner with medical, nursing, and department heads to strengthen coordination and operational performance.

- Oversee budgeting, cost management, revenue optimization, and resource utilization.

- Ensure compliance with healthcare regulations, safety requirements, infection control, and statutory obligations.

- Drive patient experience, grievance management, and service recovery initiatives.

- Lead workforce planning, training, performance management, and leadership development.

- Support infrastructure planning, procurement, vendor management, and preventive maintenance.

- Prepare management reports, dashboards, and business reviews for senior leadership.

- Contribute to growth strategy, expansion readiness, and long-term operational sustainability.

Candidate Profile:

- Bachelors degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.

- MBA or postgraduate qualification preferred.

- Minimum 15 years of experience in hospital operations, with at least 5 years in a senior leadership role.

- Experience in managing a 75200 bed multi-specialty hospital preferred.

- Strong understanding of hospital operations, quality systems, compliance, and patient flow management.

- Exposure to hospital expansion, greenfield setup, or turnaround operations will be an advantage.

Core Competencies:

- Strong leadership and people management.

- Excellent operational planning and execution.

- Financial discipline and cost control.

- Quality and compliance orientation.

- Stakeholder management and communication.

- Problem-solving and decision-making.

- Ability to perform in a multicultural, fast-paced environment.

What Success Looks Like:

- Improved operational efficiency and service delivery.

- Better patient experience and satisfaction.

- Strong financial control and reduced leakage.

- High compliance and safety standards.

- Stable, productive, and engaged teams.

- Successful scale-up and optimization of hospital operations.

Compensation:

Competitive and aligned to experience and seniority.