Key Responsibilities:

1. HR Strategy & Leadership

- Design and execute a people strategy aligned with business goals, growth plans, and regulatory expectations of an NBFC.

- Act as a strategic advisor to the CEO and senior leadership on workforce planning, organization design, and leadership effectiveness.

- Build a strong HR leadership team and scalable HR processes suitable for rapid growth.

2. Talent Acquisition & Workforce Planning

- Lead talent acquisition for senior leadership, critical roles, credit, risk, collections, technology, and branch operations.

- Develop succession planning and leadership pipeline for key roles.

- Drive employer branding initiatives to attract high-quality talent in a competitive financial services market.

3. Performance Management & Rewards

- Design and oversee performance management frameworks aligned with productivity, asset quality, risk management, and customer outcomes.

- Develop competitive and compliant compensation, incentive, and ESOP/long-term incentive structures, in line with RBI guidelines and Board-approved policies.

- Ensure pay-for-performance culture across levels.

4. Learning, Leadership & Capability Building

- Lead learning and development initiatives focused on leadership, credit underwriting, risk management, compliance, sales effectiveness, and digital skills.

- Strengthen leadership development programs for senior and mid-management.

- Promote a continuous learning culture across the organization.

5. Culture, Engagement & Change Management

- Drive a strong risk-aware, ethical, and performance-driven culture consistent with NBFC governance standards.

- Lead employee engagement, diversity & inclusion, and well-being initiatives.

- Support change management during expansion, restructuring, mergers, acquisitions, or technology transformation.

6. Employee Relations & Compliance

- Ensure full compliance with labour laws, RBI guidelines, HR governance norms, and internal policies.

- Oversee employee relations, disciplinary processes, and grievance redressal mechanisms.

- Act as a custodian of ethics, POSH compliance, and code of conduct.

7. HR Operations & HR Technology

- Oversee end-to-end HR operations including payroll, HRMS, policies, and reporting.

- Drive HR digitization and analytics to support data-driven decision-making.

- Establish strong MIS and reporting for Board and regulatory requirements.

8. Board & Stakeholder Engagement

- Work closely with the Board, HR & Nomination Committee on leadership succession, remuneration, and governance matters.

- Collaborate with regulators, auditors, and external consultants on people-related matters.

Key Skills & Competencies:

- Strong strategic thinking with deep understanding of financial services / NBFC environment

- Expertise in talent management, compensation, performance, and culture building

- High credibility with senior leadership and Board

- Strong knowledge of labour laws, HR governance, and regulatory compliance

- Change management and transformation leadership

- Excellent communication, influencing, and stakeholder management skills

Qualifications & Experience:

- Postgraduate qualification in Human Resources / Management / Industrial Relations from a reputed institute

- 15-25 years of progressive HR experience, with significant experience in NBFCs, banks, housing finance companies, or financial services

- Prior experience as CHRO or Head-HR in a regulated financial services organization preferred