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Chargeback Gurus Reviews by Employees

Process Associate

Charge Back Analyst

Senior Chargeback Analyst

Quality Analyst

- We are seeking a dynamic Senior Manager MIS to improve the efficiency of our business processes. - In this role, you will be responsible for evaluating the efficiency and costs of established processes, developing improvement strategies, and facilitating changes. - You may also be required to update process documents and conduct efficiency audits. - We're looking for a professional who will help us create models and analyze customer data to interpret results. - She/ He should be able to summarize their findings in reports to the team that will help solve operational/ client success challenges. - The individual would have experience in designing and delivering data science product(s) with a practice level experience in fraud and risk management, retail payments and banking domains and ability to present it to C-Suite. - To ensure success in this role, you should have a deep understanding of business management, excellent communication skills, and the ability to coordinate multiple teams. - Ultimately, a top-class process manager can identify and improve key processes, thereby reducing staff costs, production costs, and production times. - This role will support our operations team and drive improvements to team efficiency and innovation in designing processes across complex operations. - The ideal candidate is a seasoned process specialist who is decisive, action-oriented, and able to manage deliverables effectively. - The right candidate is an expert in process design and continuous improvement and is unapologetic about having extremely high standards for quality of work. - In addition, this person must have the ability to think strategically and act tactically at the same time, have a proven record of delivering process-related projects with measurable results, and possess strong written and oral communication skills, strong design and innovation experience paired with strong analytical skills and a data-driven outlook. Job Description: - We are looking for an experienced MIS Process Improvement Manager to analyze, design, and implement efficient business processes while overseeing data management and reporting. - The ideal candidate will have a blend of expertise in process improvement, data analytics, and team management, with a focus on enhancing operational efficiency and ensuring high-quality compliance standards. Duties and Responsibilities: Data Management: - Manage a team of MIS/Data Analysts to develop and refine data models for analytics and reporting. - Ensure data accuracy, integrity, and accessibility across the organization. - Design, build, and implement database models to support business requirements. - Develop dashboards and visualizations to highlight business trends and areas for improvement. Strategic Leadership: - Align process improvement strategies with overall business and product goals. - Serve as the primary point of contact for business operations, ensuring stakeholder needs are met. - Lead transformational programs involving process reengineering, analytics, and automation. - Ensure continuous monitoring and refinement of data management systems. Reporting and Compliance: - Create repeatable, insightful reporting processes that identify business trends. - Support audits and inspections related to process compliance and data governance. - Meet assigned metrics and Key Performance Indicators (KPIs) to align with business objectives. Training and Change Management: - Train teams in Six Sigma, Kaizen, Lean, and other process improvement methodologies. - Lead change management initiatives for staff adaptation to new processes and automated systems. Process Improvement: - Analyse existing business processes for efficiency and cost-saving opportunities. - Identify automation opportunities and collaborate with the automation team to design solutions. - Lead process improvement projects, ensuring Lean and efficient processes across departments. - Create and present reports on process improvements. - Drive continuous operational improvements, coordinating with cross-functional teams. - Lead compliance-related activities, such as SOC2, PCI, PII, and GDPR certifications. - Conduct process risk assessments and cost-effectiveness analyses to eliminate inefficiencies. Job Requirements: - MBA in a relevant field. - 12+ years of experience in process design, process improvement, and managing quality initiatives. - Six Sigma Black Belt Certification; Quality Management/Assurance Certifications (SOC controls preferred). - Strong expertise in Power BI, Excel, VBA, and macros. - Proven experience with process reengineering, RPA tools, and transformational programs. - 5-10 years of experience as a Data Analyst, with advanced analytical and visualization skills. - Strong project management, organizational, and leadership skills. - Ability to work independently, manage multiple priorities, and meet tight deadlines in a fast-paced environment. - Experience interacting with US/UK clients and collaborating with cross-functional teams

Chennai

Chargeback Gurus - Senior Manager - MIS 

Job Description for Chargeback Gurus - Senior Manager - MIS  in Chargeback Gurus Fintech Private Limited in  Chennai for (13-15) years of experience. Apply Now!

Chargeback Gurus - Senior Manager - MIS  | iimjobs.com