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Free meal

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Chai Point Reviews by Employees

Store Manager

Assistant Manager

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Business Development Manager

Lead Partner

Job Summary:. - Chai Point is the world's largest Chai - led beverage platform. - Powering this revolution are the brewing bots deployed across 3000+ locations across 50+ cities. - The Everywhere Business Unit of Chai Point encompasses the entire Brewing Bots business. - The National Head - Customer Experience & Operations for the Everywhere Business Unit is responsible for ensuring excellence in Customer Experience across all touch points ranging from the first demo experience to day-to-day operations; consistently improving business efficiency and driving the teams for Revenue & Retention, Training & Activation, Repairs & Maintenance, Spares Management, Workshop management and Collections. - The core KRAs include Retention, Revenue and brewing bot uptime. - The role involves handling a diverse 450 strong team across corporate and field operations. - This team size is set to grow by 15% in the current fiscal with a 65% growth in the overall business. - This business unit for Chai Point is a profitable and high growth engine. - The business demands a maturity in delivering growth coupled with enhancing existing profitability. Key Responsibilities: Revenue & Retention: - Achieving revenue targets for the SMB & Key Accounts segments. - Ensuring retention of all existing accounts, driving pullout (discontinuation of service) to zero. - Improving quarterly NPS scores. - Tracking and improving per bot revenue. Collections: - Collection of all due and overdue amounts from SMB and Key Accounts. - Tracking and reducing DSO for the business. Training & Activation: - Ensure all sampling (product demo) are executed to Chai Point standards maintaining the target conversion ratio. - Deployment (product final placement at new customers) to customer's satisfaction. - Training for pantry staff of new customers and re-training at defined intervals. Repairs & Maintenance: - Preventive Maintenance for every bot every month. - Breakdown Tickets addressed within the defined TAT. - Execute routine upgrades to the bots. Workshop and Spares Management: - Own the quality of bots that are being dispatched for deployment. - Establish and run a refurbishment workshop for bots and spares. - Tracking inventory availability for spares across all regions. - Localization and development of spares, reducing cost. Cross-functional engagement & COE:. - Bridge for the business with other functions. - Own the Beverage Quality COE for the business. - Engagement with equipment providers for consistently improving the platforms by sharing aggregated feedback. Qualifications: - Education: Master's in Business Administration. - Experience: Minimum of 15 years of experience. - Startup experience is a plus.

Bangalore

ChaiPoint - National Head - Customer Experience & Operations 

Job Description for ChaiPoint - National Head - Customer Experience & Operations  in Mountain Trail Foods Pvt. Ltd. in  Bangalore for (15-16) years of experience. Apply Now!

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