CDM SMITH - Manager - IT Project Management Office & Processes

Description:

CDM Smith is seeking a Manager - PMO & Processes to join our Global IT organization. This role is responsible for establishing, governing, and continuously improving delivery, quality, and operational processes across multiple IT functions. The Manager - PMO & Processes will lead and enable teams responsible for manual testing, business analysis, Scrum facilitation, and IT security, ensuring consistent execution, strong governance, and measurable outcomes aligned with business priorities.

At CDM Smith, we recognize the value of structured processes, automation, and the effective use of AI to improve quality, efficiency, and predictability. In this role, you will drive process maturity across the delivery lifecycle, integrate automated testing and incident management practices, and champion the responsible use of AI to enhance decision-making, quality assurance, and operational effectiveness.

The ideal candidate is a highly process-oriented leader with experience managing cross-functional teams, defining and enforcing standards, and partnering with stakeholders to improve delivery outcomes. They bring a strong understanding of testing (manual and automated), incident management, agile delivery, and security governance, along with a forward-looking mindset toward AI-enabled process optimization.

Key Responsibilities:

- Provide leadership and direction to manual testing teams, Business Analysts, Scrum Masters, and the IT Security team, ensuring clarity of roles, consistent practices, and alignment with organizational priorities.

- Establish, maintain, and continuously improve PMO, delivery, quality, and governance processes across the IT organization.

- Define and standardize testing, requirements management, agile execution, security, and incident management processes, ensuring consistency and repeatability.

- Drive the adoption of automated testing practices, working closely with engineering and quality teams to improve coverage, efficiency, and reliability.

- Oversee incident management processes, including root cause analysis, corrective actions, and continuous improvement to reduce recurrence and improve service stability.

- Partner with delivery, product, and business stakeholders to ensure effective planning, estimation, dependency management, and delivery tracking.

- Enable and coach Scrum Masters and Business Analysts on agile best practices, process discipline, and value-driven delivery.

- Collaborate with IT Security to ensure security processes, controls, and compliance activities are integrated into delivery and operational workflows.

- Leverage AI and automation to improve testing effectiveness, incident analysis, reporting, and operational decision-making, while ensuring responsible and ethical use.

- Define and track KPIs, metrics, and dashboards related to quality, delivery performance, incidents, and process maturity.

- Ensure documentation of processes, standards, and governance models, and promote adoption through training and communication.

- Foster a culture of continuous improvement, accountability, and collaboration across all managed teams.

Skills and Abilities:

- Strong experience in process definition, governance, and continuous improvement within an IT or digital delivery environment.

- Proven experience managing or leading quality/testing, business analysis, agile delivery, and/or IT security teams.

- Solid understanding of manual and automated testing practices, including test strategy, automation frameworks, and quality metrics.

- Experience with incident management frameworks, root cause analysis, and service improvement practices.

- Working knowledge of agile and hybrid delivery methodologies, including Scrum and scaled agile concepts.

- Demonstrated ability to apply AI and automation to improve quality, efficiency, and operational insight.

- Strong stakeholder management and communication skills, with the ability to influence across teams and functions.

- Analytical mindset with experience defining and using metrics and dashboards to drive decision-making.

- Ability to balance process discipline with pragmatism, enabling teams rather than creating unnecessary overhead.

- Proactive, self-motivated leader with a passion for operational excellence and continuous improvement.

- Curious and forward-looking, staying current with emerging tools, technologies, and best practices in quality, delivery, and governance.

Minimum Qualifications:

- Bachelors degree.

- Certified as a Project Management Professional (PMP) or similar, comparable certification.

- 10 years of related experience with at least 6 of those years in a project management capacity.

- Domestic and/or international travel may be required.

- The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.

- Equivalent additional directly related experience will be considered in lieu of a degree.