Job Objective:
Plans, organizes, and controls the firm's projects for servers, storage devices, applications platforms, and communications components that operate in a physical, virtual, and/or cloud environment. Projects include installations, modifications, and upgrades. Creates and manages corresponding budgets and schedules. Evaluates related products and makes recommendations to senior management on new technologies and innovation. Directs and trains other staff members. Works from high level goals.
Duties and Responsibilities:
- Participates in the planning and manages the implementation of projects addressing servers, storage devices, applications platforms, and communications components.
- Maintains a comprehensive infrastructure asset inventory and ensures compliance with asset lifecycle requirements.
- Directs the logistics and support of infrastructure assets and technology in branch offices, data centers, and other physical facilities.
- Develops, monitors and ensures the timely execution of service level agreements (SLA) for integrated enterprise systems.
- Identifies and directs the automation of workloads to improve performance, reduce costs, and reduce maintenance.
- Manages the support of production systems and manages support incidents by researching, coordinating resources, communicating with IT and business staff to resolve root causes and restore systems performance.
-Consults with other technology management, stakeholders, clients, and end users to identify potential enhancements and issues.
Skills and Abilities:
- Advanced knowledge of routing, switching, Virtual Private Networks (VPN), firewalls, load balancing, subnetting and other networking skills.
- Advanced knowledge of Structured Query Language (SQL) and/or Oracle databases.
- Advanced knowledge of servers, storage devices, applications platforms, and communications.
- Advanced ability to create complex, custom scripts and/or configure orchestration products to complete complex tasks.
- Excellent skills and background in Microsoft server products and in supporting an Active Directory environment.
- Strong knowledge or experience supporting Linux required.
- Strong interpersonal and customer relations skills.
- Excellent verbal and written communication and organizational skills.
- Ability to prioritize and manage multiple tasks both individually and as a team member.
- Excellent IT project management skills.
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